Implementation Consultant

2 days ago

Manila, National Capital Region, Philippines VISA WORLDWIDE PTE. LIMITED Full time $60,000 - $100,000 per year
Job Description

In this role, you are expected to:

  • Lead and execute high quality project management support to Visa clients and processors to ensure client expectations are exceeded
  • Coordinate directly with clients to analyze card program setup requirements to implement Visa products and services to support the business and formulate implementation solutions
  • Confidently manage client in parallel to product developments and a changing landscape
  • Build and enhance positive working relationships with key Visa client institutions, processors, and internal stakeholders
  • Be able to communicate complex, technical concepts in a focused and well-organized manner
  • Be able to learn and acquire knowledge in modern technologies in keeping step with market developments
  • Good analytical skills, not just for problem analysis, but to use technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions
  • Orientation towards quality enhancement and process improvement
  • Prepare and maintain detailed project plans, risk/mitigation plans, status reports, and issues logs to enhance internal and external communications
  • Represent client system and operational requirements to internal Visa organizations
  • Be an active contributor in the creation of a high-performing, supportive, and inclusive team culture
  • Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor
  • Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments
  • Assume appropriate decision-making authorities to ensure flawless execution of project objectives
  • Coordinate internal Visa resources to ensure delivery on commitments

What you will need:

  • We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:
  • Bachelor's Degree or equivalent qualification
  • A minimum of 8+ years experience in a customer support role in financial services, payment card, software, or information services
  • Ability to successfully manage competing priorities while serving as a positive influence across the organization
  • Excellent project management skills
  • Excellent verbal, written, presentation and interpersonal skills. Demonstrated ability to articulate complex technical terms or processes into business language

What will also help:

  • Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
  • Willingness to take on new challenges, explore innovative ideas and be flexible with changing priorities
  • Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to innovative ideas and changes to the standard operational procedures

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