Customer Service Representative

6 days ago

Pasig, National Capital Region, Philippines Protemps Incorporated Full time ₱180,700 per year

Qualifications:

  • High school degree/GED, or higher. College experience is preferred
  • Previous customer service experience will be preferred.
  • Good mobile phone industry knowledge. Technical knowledge is a plus.
  • Excellent communication and customer service skills.
  • Computer literacy and good organizational skills.
  • Strong creative thinking and problem-solving skills.
  • The ability to work under pressure and handle stress.
  • Pleasant and clean looking, fluent in English and Filipino.
  • Willing to assigned at SM Megamall
  • Team Player.

Duties and responsibilities:

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical inquiries
  • Obtain and evaluate all relevant information needed to resolve customer complaints
  • Prepare product or service reports by collecting and analyzing customer
  • information
  • Handle customer complaints or concerns quickly and professionally to maintain
  • good customer relationships and ensure repeat customers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at
  • all times.
  • Ensure that all CSR KPIs are attained and properly managed
  • Follow communication procedures, guidelines and policies
  • Ensure customer satisfaction and provide professional customer support.

Job Types: Full-time, Permanent

Pay: Php18,070.00 per month

Education:

  • Bachelor's (Required)

Work Location: In person

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