Order Management Coordinator

2 weeks ago

Taguig, National Capital Region, Philippines Canon Australia Full time

Essential duties

The Order Management Coordinator will support Inbound Calls, Outbound Calls and Email transactions falling into any of these categories but may not be limited to:

  • Process subsidies, claims, rebates and marketing funds
  • Maintain Forms and any documentation for the above manuals, update Icon and communicate relevant changes to Business Partners
  • Compile and Distribute click charge exception report on monthly basis.

Primary Job Functions:

  • Answer voice messages / make outbound calls / emails and respond to customer inquiries, as well as effectively communicate resolution to the customer's issue.
  • Identify customer's issue and provide available support options.
  • Adhere to and demonstrate Quality Monitoring (QA) guidelines.
  • Demonstrate a high level of professionalism and strong customer service orientation.
  • Update Call / Email Management database with details on each customer call in accordance with procedures.
  • Outline any guidelines to customers in accordance with procedures.
  • Regularly stay updated with the latest product knowledge and technical skills using available resources.
  • When required, to escalate issues outside of service boundaries to Team Leader.
  • Assume responsibility for ensuring that customers' experiences with Canon exceed their expectations.
  • Create a positive impression on Canon whenever interacting with customers.
  • Undertake any Ad Hoc project or assignments assigned by Team Leader.
  • Update the record if necessary and verify if information is correct through external tools.
  • Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

Qualifications

  • Diploma or bachelor's degree or with equivalent Customer Service background is strongly recommended. Otherwise, any other basic degree or diploma.
  • 6 months or more of full-time call handling or email handling experience.

  • Order Management Associate

    2 days ago

    Taguig, National Capital Region, Philippines Continental Full time

    Company DescriptionGlobal Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia)Job Description Manage queues and cases (customer orders and inquiries) from Answer customer inquiries completely and accurately Accurately enter orders manually into SAP. Ensures that electronic...

  • Facilities Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines CBRE Full time

    Facilities Coordinator (Taguig City)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can...

  • Analyst - Order to Cash

    1 week ago

    Taguig, National Capital Region, Philippines Eclaro Business Solutions, Inc Full time

    Purpose of role: The Analyst – Order to Cash is responsible for executing daily transactional activities, ensuring they are completed accurately, on time, and in compliance with company policies and service levels. The role supports Subject Matter Expert and Team Leader in delivering efficient credit control, billing, cash application, and collections...

  • Facilities Coordinator

    6 days ago

    Taguig, National Capital Region, Philippines JLL Business Services Full time

    Job DescriptionThis position is responsible for providing comprehensive support in the effective management and operation of IFM requirements remotely. The Facilities Coordinator coordinates various facility services and activities to ensure the smooth functioning of daily operations.The role also manages Client service requests, maintains communication with...

  • Facilities Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines Jones Lang LaSalle Property Consultants Pte Ltd Full time

    Job Responsibilities:Provide support to Site and/or Assistant Facility Managers with operational activities.Conduct daily walkthroughs to ensure a clean and organized office.Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.Identify opportunities for improved operation and service excellence.Schedule and...

  • Facilities Coordinator

    2 weeks ago

    Taguig, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time ₱250,000 - ₱400,000 per year

    Facilities Coordinator - One Bonifacio24420606-Dec-2025GWS SegmentFull-timeAdministrative, Facilities ManagementTaguig - National Capital Region - PhilippinesAbout the Role:As a CBRE Facilities Coordinator, you will work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete.This job is a part of the Facilities...

  • Project Coordinator

    1 week ago

    Taguig, National Capital Region, Philippines Focus Global Full time

    About the role: The position is primarily responsible for ensuring that all technical specifications and requirements of our bathroom products are well coordinated with the clients, contractors and everyone involved in the site preparations for the smooth installation of our bathroom products. The Technical Specialist is also expected to prepare technical...

  • Order Processor CGM

    1 week ago

    Taguig, National Capital Region, Philippines Swift-up Full time

    The Patient Intake & Sales Representative plays a critical role in onboarding new patients andfacilitating their enrollment into medical supply programs, including CGM and ancillary product lines.This role combines customer service excellence with sales acumen, ensuring patients receive theright products while maintaining compliance with healthcare...

  • Facilities Coordinator

    2 weeks ago

    Taguig, National Capital Region, Philippines CBRE Asia Pacific Full time $200,000 - $400,000 per year

    Job ID244206Posted06-Dec-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestAdministrative, Facilities ManagementLocation(s)Taguig - National Capital Region - PhilippinesAbout The RoleAs a CBRE Facilities Coordinator, you will work with clients, vendors, and contractors to ensure that facility tasks and work orders are complete.This job is a part...

  • Senior Purchasing Coordinator

    18 hours ago

    Taguig, National Capital Region, Philippines HelloConnect Full time

    The RoleAt HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive...