Order Management Coordinator

2 days ago

Taguig, National Capital Region, Philippines Canon Australia Full time ₱250,000 - ₱350,000 per year

Essential duties

The Order Management Coordinator will support Inbound Calls, Outbound Calls and Email transactions falling into any of these categories but may not be limited to:

  • Process subsidies, claims, rebates and marketing funds
  • Maintain Forms and any documentation for the above manuals, update Icon and communicate relevant changes to Business Partners
  • Compile and Distribute click charge exception report on monthly basis.

Primary Job Functions:

  • Answer voice messages / make outbound calls / emails and respond to customer inquiries, as well as effectively communicate resolution to the customer's issue.
  • Identify customer's issue and provide available support options.
  • Adhere to and demonstrate Quality Monitoring (QA) guidelines.
  • Demonstrate a high level of professionalism and strong customer service orientation.
  • Update Call / Email Management database with details on each customer call in accordance with procedures.
  • Outline any guidelines to customers in accordance with procedures.
  • Regularly stay updated with the latest product knowledge and technical skills using available resources.
  • When required, to escalate issues outside of service boundaries to Team Leader.
  • Assume responsibility for ensuring that customers' experiences with Canon exceed their expectations.
  • Create a positive impression on Canon whenever interacting with customers.
  • Undertake any Ad Hoc project or assignments assigned by Team Leader.
  • Update the record if necessary and verify if information is correct through external tools.
  • Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

Qualifications

  • Diploma or bachelor's degree or with equivalent Customer Service background is strongly recommended. Otherwise, any other basic degree or diploma.
  • 6 months or more of full-time call handling or email handling experience.

  • Order Processor Coordinator

    7 days ago

    Taguig, National Capital Region, Philippines B. Braun Full time ₱800,000 - ₱1,200,000 per year

    Job DescriptionYou're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your...

  • Order Processor Coordinator

    7 days ago

    Taguig, National Capital Region, Philippines B. Braun Group Full time ₱800,000 - ₱1,200,000 per year

    Are you anOrder Processor Coordinatorpassionate aboutprecision and process? If so, this opportunity could be for you Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcareAs aOrder Processor...

  • Order Management Coordinator

    7 days ago

    Taguig, National Capital Region, Philippines Canon Business Services ANZ Full time ₱600,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

  • Order Management Coordinator

    5 days ago

    Taguig, National Capital Region, Philippines Canon Full time ₱300,000 - ₱450,000 per year

    Essential duties    The Order Management Coordinator will support Inbound Calls, Outbound Calls and Email transactions falling into any of these categories but may not be limited to:•    Process subsidies, claims, rebates and marketing funds •    Maintain Forms and any documentation for the above manuals, update Icon and communicate relevant...

  • Order Management Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: Order Management SpecialistDo you have a sharp eye for detail, strong organizational skills, and a passion for ensuring customer satisfaction? We're looking for an Order Management Specialist to be the backbone of our order-to-delivery process. In this role, you will manage every step of the order lifecycle, ensuring smooth transactions, timely...

  • Sales Operations Supervisor – Order Management

    5 days ago

    Taguig, National Capital Region, Philippines Virtua Solutions Outsourcing Full time ₱900,000 - ₱1,200,000 per year

    Position Overview: The Sales Operations Supervisor will oversee the order management process and Salesforce approval workflows for our client's SaaS product. This role requires strong expertise in Salesforce, excellent attention to detail, and leadership skills to manage a team responsible for timely and accurate order processing, approval coordination, and...

  • Sales Operations Supervisor – Order Management

    7 days ago

    Taguig, National Capital Region, Philippines Virtua Outsourcing Solutions Full time ₱500,000 - ₱700,000 per year

    Position Overview:The Sales Operations Supervisor will oversee the order management process and Salesforce approval workflows for our client's SaaS product. This role requires strong expertise in Salesforce, excellent attention to detail, and leadership skills to manage a team responsible for timely and accurate order processing, approval coordination, and...

  • Order Management Specialist

    2 days ago

    Taguig, National Capital Region, Philippines KMC Solutions Full time ₱104,000 - ₱130,878 per year

    Job Overview:Midshift (EMEA working hours)WFH setupHas order management experience preferably in SaaS environmentThe main responsibilities of a ORDER MANAGEMENT SPECIALIST include:Develop a thorough understanding of end-to-end quote-to-cash process with focus on order management to billingManage subscription order fulfillment utilizing Zuora including...

  • Order Management Quality Analyst

    7 days ago

    Taguig, National Capital Region, Philippines Canon Business Services ANZ Full time ₱600,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet...

  • Order Management Coordinator

    47 minutes ago

    Taguig, National Capital Region, Philippines Canon Full time ₱900,000 - ₱1,200,000 per year

    About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet...