Manager, SOC

1 week ago

Taguig, National Capital Region, Philippines N-Able Full time ₱1,500,000 - ₱2,500,000 per year

Why N-able:

IT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people supporting our customers, and one another. Join a team where you can make a difference

The Manager, SOC (MDR Support Manager) oversees the Orange Team operations, ensuring effective service request handling, escalations, and customer support. This role manages team performance, oversees workflow distribution, and collaborates with cross-functional teams to improve processes and enhance customer satisfaction.

What You'll Do:

Team Leadership and Oversight

  • Manage Orange Team operations and daily workflow.
  • Supervise Support Analysts and Seniors, providing coaching and development.
  • Ensure service requests and incidents are resolved within SLA requirements.

Operational Management

  • Oversee ticket handling, escalations, and quality assurance processes.
  • Coordinate schedules and workload distribution across shifts.
  • Maintain reporting on performance metrics and team efficiency.

Cross-Team Collaboration

  • Work closely with SOC Managers and cross-functional teams for escalations.
  • Serve as escalation authority for high-impact customer issues.
  • Coordinate with Engineering and Product teams for process improvements.

Process Improvement

  • Identify areas for workflow optimization and recommend improvements.
  • Contribute to the refinement of runbooks, playbooks, and operational documentation.
  • Drive initiatives to enhance customer satisfaction and service delivery.

What You'll Bring:

  • 5+ years of SOC, MDR, or customer support experience, with at least 2 years in a leadership role.
  • Proven success managing support teams in a fast-paced environment.
  • Strong leadership and people management skills.
  • Excellent organizational and reporting capabilities.
  • Proficiency with SOC operations, tools, and MDR environments.
  • Effective communication and escalation management skills.
  • Highly dependable and results-driven.

Purple Perks:

  • Medical and dental insurance
  • Generous PTO and observed holidays
  • 2 Paid VoluNteer Days per year
  • Employee Stock Purchase Program
  • Pension with company-contribution
  • Weekly lunch allowance, Monthly grab & go onsite pantry allowance
  • Monthly internet allowance
  • De Minimis - monthly allowance
  • FuN-raising opportunities as part of our giving program
  • N-ablite Learning – custom learning experience as part of our investment in you

About N-able:

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

LI-EU1

  • SOC Manager

    1 week ago

    Taguig, National Capital Region, Philippines Ascendion Full time ₱2,000,000 - ₱2,500,000 per year

    Work Setup:Full RTO in TaguigShifting work schedule - most of the time in nightshiftFixed weekends offQualifications:At least 8 years in cybersecurity, with at least 3 years in SOC leadership or equivalent.Proven experience managing large-scale SOC teams and complex security environments.Hands-on experience with SIEM, SOAR, threat intelligence platforms,...

  • Manager, SOC

    1 week ago

    Taguig, National Capital Region, Philippines N-able Full time ₱1,500,000 - ₱2,500,000 per year

    Why N-ableIT doesn't get better than this N-able isn't just another software company - we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people supporting our customers, and one another. Join a team where you can make a...

  • Security Operations Manager

    2 days ago

    Taguig, National Capital Region, Philippines Socium - Teams Done Differently Full time ₱2,000,000 - ₱2,500,000 per year

    About the Client:A leading IT firm based in Taguig.About the role:The Security Operations Center (SOC) Manager leads the SOC with a dual focus: delivering operational excellence and ensuring an exceptional customer experience. This role is responsible for managing and developing a high-performing team of cybersecurity professionals—analysts, detection...

  • Security Operations Center Analyst

    1 week ago

    Taguig, National Capital Region, Philippines Ascendion Full time ₱1,200,000 - ₱3,600,000 per year

    We are looking for a Security Operations Center (SOC) Analyst who will be responsible for monitoring, detecting, analyzing, and responding to cybersecurity incidents across the organization's IT environment. You'll play a key role in safeguarding systems, networks, and data by ensuring timely detection and mitigation of potential threats. Work Setup: Full...

  • Associate Information Security Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Amadeus Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleAssociate Information Security AnalystPurpose of the roleAssociate Information Security Analyst is an active member of the SOC (Security Operations Center) who will support the Computer Security Incident Response Team (CSIRT) by providing First Response Service (FRS) and participate in the investigations of cyber security threats targeting travel...

  • Associate Information Security Analyst

    4 days ago

    Taguig, National Capital Region, Philippines Amadeus Full time ₱1,200,000 - ₱2,400,000 per year

    Job TitleAssociate Information Security AnalystPurpose of the roleAssociate Information Security Analyst is an active member of the SOC (Security Operations Center) who will support the Computer Security Incident Response Team (CSIRT) by providing First Response Service (FRS) and participate in the investigations of cyber security threats targeting travel...

  • Project Management Specialist

    2 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱900,000 - ₱1,200,000 per year

    At IT By Design, we're looking for a proactive and highly organizedProject Management Specialistto support our U.S.-based CEO. This role involves driving high-impact initiatives—especially in AI—and collaborating with C-Level Executives & senior leaders across global teams. It's a unique opportunity to work at the heart of a fast-growing MSP with a...

  • Senior DevSecOps Engineer

    2 weeks ago

    Taguig, National Capital Region, Philippines Dencom Consultancy and Manpower Services Full time ₱1,440,000 - ₱1,800,000 per year

    Role OverviewThe Senior / Lead DevSecOps Engineer is a hands-on technical leader responsible for embedding a security-first mindset throughout the software development lifecycle. This role blends deep expertise in security, development, and operations to drive adoption of DevSecOps practices across engineering teams.The successful candidate will design,...

  • Finance Manager

    2 days ago

    Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱2,000,000 - ₱2,500,000 per year

    Work Model:Work From OfficeShift:EST Hours (Night Shift)Location:BGC, TaguigIT By Design Philippinesis looking for aFinance Managerwith strong global finance experience, ideally with exposure to both theUS and Philippine markets. You'll lead financial operations, planning, and compliance for our Philippines operations and collaborate with cross-functional...

  • Identity and Access Management Analyst

    2 hours ago

    Taguig, National Capital Region, Philippines WTW Full time ₱900,000 - ₱1,200,000 per year

    DescriptionKey Responsibilities:Monitor, investigate, and respond to access-related incidents and anomalies.Support and maintain IAM tools, including Azure AD, Microsoft Entra ID, and PIM (Privileged Identity Management).Perform regular audits of user roles and access permissions across subscriptions and AD groups.Execute and support onboarding/offboarding...