Senior Bid Manager

3 days ago

Manila, National Capital Region, Philippines Everise Full time

Position Purpose:

We are seeking an experienced Customer Experience Management (CXM) BPO Pre-Sales Solutions and Commercial Bid Management leader. They play a crucial role in developing and delivering innovative AI-enabled CXM and contact center solutions as part of sales pursuits with existing and potential clients. They are responsible for developing and implementing strategies and processes while building and leading a global team of solution architects, proposal managers and sales enablement professionals. The goal is to deliver high-impact solutions and proposals that drive revenue growth and increase win rates.

The Senior Manager, Commercial Bid Management is responsible for developing, implementing, and maintaining the processes and team that support the end-to-end pre-sales solution and proposal presentation development motion. They must have experience developing and leading teams of pre-sales solutions architects, proposal managers and sales enablement professionals. As a leader of this department, you will need to be able to work on multiple high profile sales pursuits simultaneously and lead a culture of happy and high performing global team members.

Principle Accountabilities:

  • Develop and deliver innovative, AI-enabled CXM and contact center solutions that drive revenue growth and improve win rates.
  • Lead a global pre-sales organization of solution architects, proposal managers, and sales enablement professionals to achieve high performance and engagement.
  • Ensure timely, high-quality proposal and bid submissions with clear value articulation and competitive pricing.
  • Strengthen collaboration across Sales, Operations, and Delivery teams to create scalable, client-focused solutions.
  • Implement efficient pre-sales processes, tools, and governance to enhance productivity and consistency.
  • Support strategic pursuits by presenting compelling CXM solutions to executive and client stakeholders.

Attributes & Attitude:

  • Strong verbal and written communication skills.
  • Solid planning and organizational skills; ability to gather and interpret data from multiple sources.
  • Process-oriented with a basic knowledge of bid management principles, processes, and best practices.
  • Emotional intelligence with self-awareness and developing self-management skills.
  • Client relations and project management experience.
  • Professional business correspondence skills in English (native/C1/B2 level).
  • Ability to adapt to changing schedules and work hours.
  • Operates with minimal supervision.

Knowledge:

  • Education: Bachelor's degree
  • Experience: 10+ years experience developing and presenting BPO CXM solutions for healthcare and non-healthcare clients.
  • Experience leading teams of pre-sales solutioning, proposals and pursuit management professionals.
  • Experience designing, implementing and training pre-sales processes for solution architecture, proposal development and developing pricing proposals
  • Experience developing AI-enabled CXM solutions through Pre-Sales Solution Architecture, Proposal Development and RFx responses
  • Demonstrated excellent interpersonal and communication skills, with the ability to articulate Customer Experience and AI-enablement concepts to non-technical audiences.
  • Experience working with global and cross-functional teams in a fast-paced environment.
  • Strong decision-making and problem-solving abilities with a focus on delivering results.
  • Ability to collaborate, shape and deliver presentations, and communicate effectively with C-suite executives

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