Customer Interaction Centre Team Leader

1 week ago

Makati City, National Capital Region, Philippines Probe Group Full time ₱1,200,000 - ₱2,400,000 per year

Apply Now

Back to search results

Previous job Next job

Job Description
Duties and responsibilities

  • To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication between the Teammates and Management.
  • Delivery of team sales, service level components, quality and productivity targets & indicators.
  • People Management, including all HR related issues, as well as staff development.
  • Operational Management: Managing the floor, adherence to schedule.
  • Ownership and problem resolution.
  • Call monitoring, coaching and feedback, responsibility for delivery of the defined

customer experience in every call.

  • Responsible for Training and development of staff.
  • Recommendations for product and process development based on customer feedback and analysis of the same.
  • Conducting performance appraisal for the team.
  • Compiling reports on team's performance and customer feedback.

Qualifications And Key Competencies

  • At least 2 years' experience in similar capacity is required for this position
  • Experience on phone, email and live chat support preferred but not required
  • Experience in Technical Support is preferred
  • Has strong verbal and written communication and comprehension skills
  • Good problem solving and critical thinking skills with focus on issue

resolution and customer satisfaction

  • Resourceful, able to multitask and has high attention to details

Close the popup

Apply Now

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.
Get notified for similar jobs

You'll receive updates once a week

Enter Email address (Required)

Failure

Get tailored job recommendations based on your interests.

profile icon

Profile recommendations

No recommendations found

Similar Jobs

No recommendations found

Jobseekers Also Viewed

No recommendations found

Life at Probe Group

Culture Our unique passion-focused culture creates a bright, bold, and buzzing atmosphere.

Employee Wellbeing Probe looks to support your well-being, partnering with Sonder Digital Care Platform.

Diversity and Inclusion Our "I Belong" program aims to create an environment where our uniqueness can thrive.

  • Delivery Centre Leader

    3 days ago

    Makati City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    Role Summary:The Delivery Centre Leader for Philippines will be responsible for leading and managing the Centre's operations in alignment with global strategies. The role includes overseeing delivery excellence, talent development, stakeholder engagement, and operational continuity while ensuring compliance with company quality, risk, and governance...

  • Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • Director, Delivery Centre

    3 days ago

    Makati City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱3,500,000 - ₱6,000,000 per year

    Role Summary:The Delivery Centre Leader will be responsible for leading and managing the Centre's operations in alignment with the company's global strategies. The role includes overseeing delivery excellence, talent development, stakeholder engagement, and operational continuity while ensuring compliance with quality, risk, and governance standards.Key...

  • Sales Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet withthe required service level components, to develop the team to...

  • Sales Team Leader

    1 week ago

    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members.Duties and responsibilities●To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, to develop the team...

  • Team Leader

    3 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    The Team Leader will be responsible for managing the performance of assigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the assigned account.Improve & sustain team performance to deliver and exceed assigned key performance indicators (KPIs)Maintain a daily/weekly/monthly...

  • TEAM LEADER

    1 week ago

    Marikina City, National Capital Region, Philippines AMHI Full time ₱900,000 - ₱1,200,000 per year

    About the role As a Team Leader with Mazwin Inc., you will play a pivotal role in leading and inspiring a team of talented customer service professionals to deliver exceptional service and support to our clients. In this full-time position based in Marikina City, Metro Manila, you will leverage your exceptional communication and people management skills to...

  • interaction designer

    3 days ago

    Makati City, National Capital Region, Philippines Metrobank Full time ₱900,000 - ₱1,200,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • interaction designer

    4 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...

  • IJP: Assistant Team Leader

    3 days ago

    Quezon City, National Capital Region, Philippines HelloConnect, Inc. Full time $45,000 - $60,000 per year

    Job DescriptionAs an Assistant Team Leader, you will play a vital role in supporting the Team Leader to ensure the team operates effectively and meets its objectives. In this developmental role, you will assist in monitoring daily team performance, contributing to coaching sessions, and facilitating team initiatives to enhance productivity and customer...