Hub Lead

4 days ago


Manila, National Capital Region, Philippines Shopee Full time ₱900,000 - ₱1,200,000 per year

Department Operations

LevelExperienced (Team Lead)

LocationPhilippines - Manila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Job Description:

Manage and oversee the day to day operations of the hub

Ensure procedures and regulations are being followed through

Lead team briefing, weekly meeting with staff, regular meeting on team performance

Continuously improve the key performance indicators (KPIs) of the hub

Improve internal process between the hub and the rest of the Operations team, in order to improve SLA

Requirements:

Requirements:

Bachelor's Degree or higher in related fields

Has held a leadership role in a division or team, within a logistics or hub environment

Minimum of 4 years experience in Supply Chain & Logistics Industry

Experienced in e-commerce fulfillment

Other tasks related to the operations of the hub.


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