Hub Lead
6 days ago
Department Operations
LevelExperienced (Team Lead)
LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
Job Description:
Manage and oversee the day to day operations of the hub
Ensure procedures and regulations are being followed through
Lead team briefing, weekly meeting with staff, regular meeting on team performance
Continuously improve the key performance indicators (KPIs) of the hub
Improve internal process between the hub and the rest of the Operations team, in order to improve SLA
Requirements:
Requirements:
Bachelor's Degree or higher in related fields
Has held a leadership role in a division or team, within a logistics or hub environment
Minimum of 4 years experience in Supply Chain & Logistics Industry
Experienced in e-commerce fulfillment
Other tasks related to the operations of the hub.
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