Field Service Engineer

Fluence (Nasdaq: FLNC) is a global market leader delivering intelligent energy storage and optimization software for renewables and storage. Our solutions and operational services are helping to create a more resilient grid and unlock the full potential of renewable portfolios. With gigawatts of successful implementations across nearly 50 markets, we are transforming the way we power our world for a more sustainable future. For more information, please visit

Job Description:
RESPONSIBILITIES:

• Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.

• Work closely with customers to ensure timely, professional and effective response to customer service needs.

• Conduct customer trainings as needed.

• Facilitate customer interactions, meetings, and updates.

• Provide onsite diagnostic, troubleshooting and hands-on technical support.

• Develop subject matter expertise on hardware/software systems - operate as primary POC for all customer needs.

• Assist/Support Services Manager in active management of 3rd party service contractors.

• Lead Quality Control activities of completed work per Quality Plan.

• Facilitate and participate in formal maintenance management of ES sites through CMMS tool.

• Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.

• Successfully work with internal peers including: 24/7 Operations, APAC/Global Services, Performance Analysis, Deployment and Product Development teams, and Project Team

• Create professional quality reports for internal stakeholders and external customers.

• Role will have periodic on-call 24/7 support of external customers.

• Other duties as assigned.

QUALIFICATIONS:

• Bachelors' degree Electrical Engineering or equivalent required, or combination of experience and 2-year technical certificate accepted.

• 5 years industry experience required (Utility/Generation, Wind, Solar, or Thermal energy/Substation equipment supplier).

• Demonstrated experience guiding safety efforts in an operational setting.

• Must possess strong customer service mindset and a desire to take on tough and challenging projects.

• Strong communicator (written and verbal)

• Self starter, can manage multiple sites in parallel. Good prioritization skills to manage Preventive and corrective maintenance tasks.

• Able to manage contractors/sub-contractors.

• Proficient in English language

• Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio, PowerBI, etc.)

• Proficient in linux, SCADA system, Netsuite, Salesforce and similar CMMS application.

• Ability to travel up to 70% of time, occasionally on short notice.

• NFPA 70E training preferred

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.

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