Sr. Shareholder Administrator

Who We Are?
Our business operations and culture are deeply aligned with our core values: Connect, Care, and Challenge. We prioritize continuity in our workforce, and our focus on career development, entrepreneurship, and education contributes significantly to our impressive staff retention rate

About the Role:
At Bolder Group, we take pride in our dynamic and forward-thinking approach, committed to delivering exceptional business support that enhances client satisfaction. Our mission is to streamline operations and elevate service delivery to address the diverse needs of our clients. We are currently in search of a meticulous and proactive Senior Investor Services (Transfer Agency, Subscription and Redemption) to join our team—someone ready to contribute to our continued success and uphold our high standards of service excellence.

Why Join Us?
We foster a supportive and flexible work environment that encourages both personal and professional growth. As part of our collaborative team, you will be valued for your contributions and have access to ample opportunities for success. We believe in empowering our employees and creating an atmosphere where everyone can thrive.

Responsibilities:

• Reviewing and processing of all KYC / AML / CDD related information of our clients' new investors in our system (Mantra).
• Ensuring that all KYC / AML / CDD related information of the existing investors is up to date, including periodic checks and risk assessments.
• Communicating with colleagues and clients via email and telephone about the files you are handling.
• Assisting with all screenings of our databases.
• Assisting with all required reporting (FATCA, CRS, Proof of Information).
• Setting up and reviewing new investors in Mantra.
• Processing investor transactions and generating contract notes and investor statements.
• Mentoring junior team members and assisting the Team leader.
• Any other tasks assigned to you.

Ideal experiences and competencies:

• Bachelor's degree in Business, Finance, Accounting, or a related field.
• Proven experience in a senior role with a strong background in team oversight, training, and coaching.
• Expertise in Anti-Money Laundering (AML) and Know-Your-Customer (KYC) regulations.
• Familiarity with alternative investment funds and a thorough understanding of open-end and closed-end fund structures are highly beneficial.
• Experience in Transfer Agency, specifically Subscription and Redemption Processing, is a significant advantage.
• A collaborative team player with a proactive attitude, skilled in building positive relationships with colleagues and stakeholders.
• Strong client-focused mindset with a commitment to adhering to internal policies and procedures.
• Excellent multitasking abilities, capable of managing competing deadlines, and enthusiastic about learning and tackling new challenges.
• Fluent in English, with the ability to communicate complex ideas clearly and effectively.

About the Company:

• Develop professionally within a dynamic and growing organization
• Work in a global team with diverse challenges
• Excellent working environment with international exposure

Other Benefits:

• HMO coverage starting on your first day, along with one complimentary dependent coverage after regularization.
• Life Insurance coverage effective from day one.
• Enjoy 15 pro-rated leave credits from the hire date, increasing to 20 pro-rated after two years of service.

Location & Work Setup:

• Hybrid work arrangement (2 days of work from home, 3 days on-site)
• Regular PH business hours (Monday to Friday, 9am to 6pm) with flexibility to work EU hours
• Bolder Philippines, 8th floor, Tower 1, Clark City Front, MA Roxas, 2010 Clark Freeport Zone (Pampanga)

If you're interested in learning more about our team, please visit our page:

• Working at Bolder

• How We Hire

• Bolder Group Identity