START YOUR CAREER IN BPO(Customer Service Representative)

2 days ago

Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱150,000 - ₱250,000 per year

A Customer Service Representative (CSR) is responsible for assisting customers by answering inquiries, resolving concerns, and providing accurate information about products or services. The role involves handling calls, emails, or chats in a professional manner, ensuring customer satisfaction, and maintaining a positive brand image. CSRs are also tasked with documenting interactions, following company processes, and escalating complex issues when necessary.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat.
  • Provide accurate information about products, services, and policies.
  • Resolve customer issues efficiently and escalate when required.
  • Applicants must be ready to work on-site and follow health protocols.
  • This is an on-site role in Cebu City

Qualifications:

  • High school diploma or equivalent; college level preferred.
  • Good listening and problem-solving abilities.
  • Experience in customer service or BPO is an advantage, but not required (entry-level applicants are welcome).

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