Senior IT Support

23 hours ago

Cavite City, Calabarzon, Philippines KC Global Talent Solutions, Inc. Full time ₱50,000 - ₱70,000 per year

We are seeking a skilled Senior IT Support to join our team. The ideal candidate will have a strong foundation in IT support, with expertise in network troubleshooting, user administration, and system maintenance. This role requires excellent communication skills and the ability to interpret technical documentation effectively.

Troubleshoot network and system issues using tools such as ping, nslookup, and

traceroute.

Manage and administer user accounts in Office 365, including creation, configuration,

and troubleshooting.

Install, configure, and troubleshoot network printers.

Perform Windows 10/11 system troubleshooting and maintenance.

Image and deploy laptop devices to ensure operational efficiency (experience

preferred).

Communicate detailed IT problem diagnoses clearly and professionally in English.

Interpret and apply technical diagrams, policies, and best practices with 90%

proficiency.

Requirements:

Strong understanding of the OSI Model and its application in network troubleshooting.

Knowledge of DNS and DHCP protocols and their configuration.

Minimum of 15 years of experience in IT support or a related field.

Proficiency in English for technical communication and documentation comprehension.

Ability to work independently and collaboratively in a fast-paced environment.

Basic switch management understand Ports and setting Porting configuration.

Basic WiFi troubleshooting ability run speek an d connectivity testing.

Relevant certifications (e.g., CompTIcaA Network+, Microsoft 365 Certified) are a plus.

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Work Location: In person

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