PHL Hertz WF RTA Supervisor

5 hours ago

RemotePhilippines, Philippines Insite Managed Solutions Full time ₱1,200,000 - ₱2,400,000 per year

*We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.*

Curious? Join the Insite Journey

This is a remote role for individuals who currently reside in the Philippines

Are you a good fit for our team? Insite's purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together

The Real-Time Analyst Supervisor plays a critical role in optimizing contact center operations by analyzing call patterns, including volumes, trends, attrition, and productivity metrics. This position is responsible for ensuring exceptional customer satisfaction through effective monitoring and management of call center traffic. The RTA Supervisor will evaluate forecasts against actual performance, strategically allocate resources, and communicate work schedules across various call queues to achieve optimal coverage and service levels.

How you can be Exceptional in this role:

Lead and inspire a cross-functional team to achieve high performance and deliver world-class service
Coach, develop, and motivate team members to foster a culture of excellence and continuous improvement
Drive efficiencies within the RTA team by implementing best practices and process improvements
Manage daily service levels through thorough analysis of intraday and historical performance metrics
Respond proactively to trends and patterns across multiple geographies and time zones
Provide ongoing leadership and guidance to the RTA team, promoting a collaborative environment
Coordinate staffing activities across functions based on real-time data and operational insights
Utilize monitoring tools to identify trends or issues that could impact customer and employee experience
Take decisive action to mitigate events that may negatively affect service levels

How you will help us Succeed together:

5+ years of experience in workforce management within a call center environment
Proficiency in conducting detailed workforce analyses and utilizing productivity applications to manage and summarize data effectively
Experience with Automatic Call Distributor (ACD) and WFM systems, NICE IEX and Verint preferred
Advanced knowledge of call center management principles and relevant calculations
Strong quantitative and analytical skills, with the ability to interpret data and make informed decisions

How you can Stand out:

Experience with Six Sigma Methodology

  • Real Time Analyst Supervisor

    2 weeks ago

    , Metro Manila, Philippines TALENTMATE Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term...

  • Associate Manager

    4 weeks ago

    , , Philippines Sutherland Global Full time

    Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve...

  • Associate Manager

    2 weeks ago

    , , Philippines Sutherland Full time

    Company Description Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...

  • Accountant, Accounting to Reporting

    4 weeks ago

    , , Philippines CH01 CHE Fresenius Medical Care (Schweiz) AG Full time

    Accountant, Accounting to Reporting page is loaded## Accountant, Accounting to Reportingremote type: Hybridlocations: PHL Shared Services Philippines - Officetime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 21, 2025 (19 days left to apply)job requisition id: R The **Accountant, Accounting to Reporting** is responsible for...

  • Lead - Real Time Analyst

    4 weeks ago

    , Camarines Sur, Philippines Sutherland Global Full time

    Company Description: Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...