Client Experience Support Specialist

The technology behind the world's most dynamic digital campaigns

Our client is a global advertising technology company trusted by leading brands to power high-impact, data-driven digital campaigns. Operating at the intersection of creative storytelling and advanced technology, they enable marketers to deliver dynamic, personalized experiences across channels. Known for innovation, precision, and scalability, they support some of the world's most sophisticated advertising teams-offering professionals the chance to work behind the scenes of campaigns seen worldwide while building deep expertise in ad-tech and digital media.

Job Description

As a Client Experience Support Specialist, you'll support the execution and optimization of digital advertising campaigns by coordinating setups, tracking performance, managing assets, and collaborating with cross-functional teams to ensure smooth launches and successful outcomes for global clients.

Job Overview

Employment Type: Full-time

Shift: Night Shift, Weekends Off

Work Setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-2 years of experience in digital advertising, ad-tech, ad-ops, media operations, or a related support role
• Familiarity with ad serving platforms, DCO technology, or campaign execution workflows is a strong plus
• Strong organizational and project management skills with high attention to detail
• Comfort working in a fast-paced environment with shifting priorities
• Proficiency in using technical platforms and willingness to learn new systems
• Strong written and verbal communication skills
• Collaborative, proactive, and solutions-oriented mindset
• Passion for delivering high-quality work that supports excellent client outcomes

Highly Preferred Experience

• Experience with the client platform or similar DCO tools
• Familiarity with creative versioning, data feeds, or performance reporting tools
• Understanding of digital media buying or programmatic advertising environment

Your Daily Tasks

• Assist Client Experience Managers in campaign setup, tracking, and optimization
• Translate client objectives into actionable configurations within the platform
• Monitor campaign performance and flag risks or opportunities to account leads
• Prepare and organize data feeds, creative assets, reports, and documentation
• Maintain working knowledge of the platform to guide internal teams and troubleshoot issues
• Collaborate with product, operations, and creative teams to support client needs
• Manage project timelines and task tracking for timely campaign launches
• Document workflows, processes, and learnings to support scalability
• Prepare internal updates, summaries, and training materials
• Support continuous improvement across accounts
• Contribute to a client-centric culture focused on success and excellence

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands alongside industry leaders, offering stability and exciting global career opportunities. Here, you'll work with international clients across industries, supported by a collaborative culture that champions innovation, learning, and impact. We empower professionals to grow, thrive, and build meaningful careers in an inclusive environment. Apply now and be part of the #EmaptaEra.