Operations Team Supervisor

13 hours ago

Cebu City, Central Visayas, Philippines Stark Asia Solutions, Inc Full time ₱300,000 - ₱600,000 per year

Are you a dynamic leader with a passion for driving performance and building high-impact teams? Join us and lead the way in delivering world-class service for our healthcare and retail clients

Job Description:

  • Lead and manage a team of customer service representatives in a fast-paced BPO environment
  • Ensure KPIs and SLAs are consistently met across healthcare and retail accounts
  • Coach, mentor, and develop team members to achieve operational excellence
  • Collaborate with cross-functional teams to improve processes and customer experience
  • Handle escalations and provide strategic solutions to client concerns

Key Requirements:

  • Proven 2 years experience as a Team Lead in the BPO industry (healthcare or retail account experience preferred)
  • Bachelor's degree or equivalent work experience.
  • College undergraduates are welcome to apply
  • Strong leadership, communication, and analytical skills
  • Ability to thrive under pressure and manage multiple priorities
  • Amenable to shifting schedules and flexible work arrangements

Benefits:

  • Career growth opportunities with global clients
  • Supportive leadership and collaborative culture
  • Health benefits, training programs, and employee engagement activities

Job Types: Full-time, Permanent

Pay: Up to Php34,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training

Application Question(s):

  • Highest educational attainment:
  • Total BPO international voice experience:
  • Total Team Lead experience in BPO international set-up:
  • Unemployed:

Language:

  • English (Required)

Location:

  • Cebu City (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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