Guarantee Letter

Job Title: Guarantee Letter (GL) Admin Officer

Department: Finance Department

Reports To: Accounts Supervisor / Finance Manager

Job Summary

The GL Admin Officer provides administrative and clerical support to the hospital's Finance Department in the processing of guarantee letters (GLs) and related financial assistance programs. The role serves as a key link between patients, families, hospital staff, and guarantor institutions by facilitating documentation, coordinating applications, and ensuring timely endorsement of guarantee letters. The position also supports social service initiatives by guiding patients on available benefits, discounts, and assistance programs.

Key Responsibilities

Guarantee Letter Facilitation

• Assist patients and families in applying for guarantee letters from HMOs, government agencies, corporate partners, and other guarantors.
• Review and organize required documents before submission to guarantors.
• Endorse approved guarantee letters to the Billing Department and ensure proper posting to patient accounts.

Patient Support & Coordination

• Receive and endorse patients or families seeking financial or social service assistance.
• Provide clear guidance to patients on procedures for availing guarantee letters, government benefits, discounts, or charity programs.
• Coordinate with doctors, nurses, and other hospital departments regarding patient referrals and requirements.

Documentation & Reporting

• Maintain accurate records, files, and databases of patients assisted through guarantee letters and other financial support programs.
• Prepare reports, forms, and communications
• Track pending applications and follow up with guarantors for updates.

Administrative & Community Support

• Handle inquiries in a professional and compassionate manner.
• Perform other tasks as may be assigned by the Accounts Supervisor or Finance Manager.

Qualifications

• Bachelor's degree in Social Sciences, Business Administration, Nursing, or other healthcare-related fields.
• Experience in hospital or healthcare setting (preferred but not required).
• Strong organizational, clerical, and documentation skills.
• Good communication and interpersonal skills, with empathy toward patients and families.
• Proficient in Microsoft Office and able to operate standard office equipment.

Working Conditions

• Based in hospital premises, primarily within the Reception or Billing Area
• Regular interaction with patients, families, healthcare staff, and guarantor representatives.
• May require flexible working hours, including weekends or holidays, depending on hospital needs.
• Must strictly observe confidentiality and comply with Company policies and the Data Privacy Act.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training
• Pay raise
• Staff meals provided

Work Location: In person