
Learning and Development Associate
5 days ago
Your Role:
- Deliver learning administration services as per agreed KPIs and SLAs.
- Follow established work instructions to ensure consistency and compliance with organizational policies.
- Provide comprehensive administrative support for learning and development including reporting and inquiry management.
- Respond promptly to inquiries and ensure accurate resolution via ServiceNow.
- Actively work to achieve agreed and identified performance objectives in alignment with the Employee Services Leadership Team.
- Seek opportunities for continuous improvement and provide constructive feedback.
- Work with the Leadership Team to meet agreed training and development goals.
- Assess if customer requirements are being met effectively.
- Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfill real time business requirements.
- Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work.
- Ensure that all HR personnel data and sensitive information are kept confidential.
- Other tasks as deemed necessary.
Who you Are:
- A degree in Human Resources, Business Administration, or a related field is preferred.
- Certifications in Learning and Development, HR Management, or Administration (e.g., SHRM, ATD, or similar) are advantageous.
- A minimum of 2-3 years of experience in HR administration, learning and development, or a related field.
- Proven experience with learning management systems and administrative support functions.
- Proficiency in HR tools and software, particularly ServiceNow or similar platforms.
- Strong Microsoft Office skills, particularly in Excel and PowerPoint for reporting and presentations.
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