
Vice President
3 days ago
Vice President & Country Head– Philippines Operations
Job Summary
The VP of Operations – Philippines oversees the operational and administrative aspects of Imagenet's Philippine operations, ensuring service delivery excellence, organizational effectiveness, and compliance. This role has direct accountability for revenue growth, profitability, and ensuring compliant operations across all departments. The leader will manage a mostly work-from-home workforce of ~700 employees in Makati City, overseeing operations, finance, HR, administrative support, compliance, safety, and facilities.
Job Responsibilities
Operations & Service Delivery
· Oversee daily operations to ensure quality, efficiency, and compliance with SLAs, KPIs, and client contracts.
· Provide oversight of client and campaign implementations, including working U.S. daytime hours (graveyard PH shift) as needed.
· Serve as the primary liaison between Philippine operations and U.S. leadership, requiring overlap with both U.S. and PH daytime hours (may require a split shift).
· Lead cross-functional teams in Operations, Training, QA, HR, Finance, and Facilities to deliver seamless service to U.S.-based clients.
· Drive operational improvements through automation, technology adoption, and process optimization.
Financial Leadership
· Manage revenue growth through exceptional service delivery and disciplined margin management.
· Develop and implement strategies to grow and continuously improve Imagenet's Philippine operations.
· Identify and capitalize on business opportunities, expansion, and efficiency initiatives.
· Ensure alignment with Imagenet's global strategy and directives.
Administrative & Office Management
· Ensure smooth site operations in Makati by managing office services, correspondence, supply requisitions, facilities, and clerical support.
· Oversee administrative, HR, finance, and operations support staff.
· Manage vendor, landlord, and service provider relationships.
· Enforce workplace standards, policies, and procedures (e.g., employee handbook, office protocols).
· Ensure compliance with Philippine labor laws, workplace safety, and organizational policies.
People Leadership & Culture
· Build, mentor, and retain a high-performing leadership team.
· Partner with HR to drive recruitment, employee relations, and compliance with Philippine labor law.
· Foster a culture of collaboration, accountability, client-centricity, and operational excellence.
· Ensure employee engagement, retention, and leadership development across all levels.
Compliance, Risk & Client Engagement
· Ensure compliance with HIPAA, HITRUST, and other U.S. healthcare regulatory standards, alongside Philippine labor and business laws.
· Manage audits, certifications, and business continuity planning.
· Serve as the executive contact for client escalations, audits, and site visits.
· Partner with U.S. executives on escalations, negotiations, and client relationship management.
Job Qualifications
- Bachelor's degree in Business Administration, Management, Operations, or related field (MBA preferred).
- 10+ years of leadership experience in health plan/payer BPO, outsourcing, healthcare operations, office administration, with at least 5 years in a senior role managing large teams.
- Strong experience in U.S.-based client servicing, in healthcare or managed care. With an emphasis on claims processing and understanding claims adjudication.
- Solid background in office management, HR, finance, and facilities oversight.
- Strong strategic, analytical, and financial management capabilities
- Excellent leadership, communication, and stakeholder management skills.
- Proficiency with HRIS, payroll, accounting, and productivity systems.
Other Job Details:
Direct hire with the client
On-site role based in Makati City with a workforce of ~700 employees.
- Flexible U.S. daytime hours (PH evening shift) as needed, including possible split shifts.
-
Assistant Vice President UCITS
2 weeks ago
Makati City, National Capital Region, Philippines Waystone Full time $80,000 - $120,000 per yearWaystone leads the way in specialist services for the asset management industry.Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide.With over 20 years' experience and a comprehensive range of specialist services to its name, Waystone is now serving...
-
Fund ant Vice President
3 weeks ago
Makati City, National Capital Region, Philippines The Citco Group Limited Full timeAssistant Vice President Legal Entity Governance and OversightJoin to apply for the Assistant Vice President Legal Entity Governance and Oversight role at The Citco Group Limited.Job DescriptionCitco, a market leader and pioneer in asset servicing since 1948, is seeking a dedicated professional to join our team. We serve hedge funds, alternatives,...
-
Fund ant Vice President
2 weeks ago
Makati City, National Capital Region, Philippines The Citco Group Limited Full timeAssistant Vice President Legal Entity Governance and Oversight Join to apply for the Assistant Vice President Legal Entity Governance and Oversight role at The Citco Group Limited . Job Description Citco, a market leader and pioneer in asset servicing since 1948, is seeking a dedicated professional to join our team. We serve hedge funds, alternatives,...
-
Vice President for Operations
2 weeks ago
Quezon City, National Capital Region, Philippines Doza Group Inc Full time ₱1,500,000 - ₱2,500,000 per yearJoin us and be part of a fast-growing company.Job Description: Vice President for OperationsPosition OverviewThe Vice President for Operations (VP of Ops) will oversee the day-to-day operations of the company's construction projects, ensuring timely, cost-effective, and high-quality delivery. This role will also establish operational systems and strengthen...
-
Vice President of Operations
3 days ago
Makati City, National Capital Region, Philippines Meta Capital Inc Ph Full time ₱1,500,000 - ₱2,500,000 per yearVice President of Operations (Asset Management)Role Overview:The VP of Operations (Asset Management) provides strategic and operational leadership across the company's asset management and investment businesses. The role is responsible for driving growth, ensuring profitability, overseeing multi-business operations, and reporting directly to C-level...
-
Vice President for Business Development
3 days ago
Makati City, National Capital Region, Philippines WHR Global Consulting Full time ₱3,500,000 - ₱10,500,000 per yearJob Title: Vice President for Business DevelopmentJob Level: L7-AJob Type: Full TimeLocation: On-siteAbout the RoleThe Vice President of Sales is a strategic leadership role responsible for driving the firm's revenue growth through the development and execution of innovative sales strategies, targeted business development initiatives, and robust client...
-
Vice President for Sales
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Shang Properties, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearShang Properties, Inc.Since 1987, Shang Properties, Inc. has been a premier developer of luxury residences, high-end retail, and modern office spaces in the Philippines, known for elegant design, thoughtful functionality, and exceptional quality.About the RoleThe Vice President for Sales will lead and scale the Company's sales organization and grow the local...
-
Vice President – Financial Accounting
2 weeks ago
Makati City, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱2,000,000 - ₱2,500,000 per yearVice President – Financial Accounting (Global Circle Lead)OverviewAs part of the Think Forward Strategy, this leadership role focuses on delivering a differentiating customer experience by simplifying and streamlining finance operations, driving operational excellence, fostering a high-performance culture, and strengthening global banking capabilities.The...
-
Assistant Vice-President
1 day ago
Makati City, National Capital Region, Philippines Bethel General Insurance & Surety Corp Full time ₱900,000 - ₱1,200,000 per yearThe Assistant Vice-President for Life Insurance Operations is responsible for the strategic and operational leadership of the Life insurance business units. This executive role oversees all functional areas including underwriting, claims, sales, marketing, product development, actuarial, reinsurance, customer service, finance, compliance, and IT. The role...
-
Senior Vice President
3 days ago
Makati City, National Capital Region, Philippines Pag-Ibig Fund Full time ₱1,800,000 - ₱3,000,000 per yearPosition Title: Senior Vice PresidentITEM NO. : 5Job Grade (JG)/Salary Grade (SG): 18/28Unit/Department/Branch/TAS/HBC/Group: Office of the Senior Vice President, Legal and External Affairs SectorQUALIFICATION STANDARDSEducation: Master's degree or Certificate in Leadership and Management from the CSCExperience: 120 hours of supervisory/management...