Customer Success Associate

5 days ago

Manila, National Capital Region, Philippines Simply Wall St Full time ₱40,000 - ₱60,000 per year

OUR MISSIONAt Simply Wall St, we help people become confident, long-term investors. The stock market offers an exceptional opportunity for building wealth, but it's easy to fail. While many chase quick wins, we believe in thinking long-term and investing like a business shareholder. Our product gives individual investors the capabilities to build a portfolio, previously only available to professionals.WHY JOIN?Help us empower individuals by giving them a new way to invest in stocks;Work at a profitable, global, B2C SaaS startup;Operating at scale with 6.5 million users across 180 countries;Small team and flexible working environment;Work with a product customers love: 4.5* Trustpilot Reviews;Strong employee retention with 70% of the team with us for >2 years.See more information about the company, how we work and benefits etc This is a REMOTE position, where you will have flexibility and autonomy to work from wherever you like.YOUR ROLEThis is an opportunity for someone who has a keen interest in the share market to work for a well-funded Fintech startup with a global impact. We are growing fast and you can be part of this journey. Our customers are the core of everything we do, so amazing customer support is critical. In your role, you will solve complex customer problems, while upholding high customer satisfaction and leaving our customers delighted.ResponsibilitiesResponding to complex customer queries via email or video call. These can range from questions about our analysis model, issues with a user's portfolio, bugs and issues on the website or mobile app, general questions around the platform, subscription plan inquiries, account settings, feature requests, and analysing common customer issues.Help drive positive change throughout the business by identifying and solving customer issues.About YouHave knowledge or interest in investing in the share marketKnow how to read financial statementsUnderstand financial and/or investment terminologies.Great communication skills.Love to take challenges and help others.Results-driven and problem-solver.Ability to adapt to different situationsFlexible and willing to work on a shifting schedule/holidays/weekendsExperience with customer support and subscription-based softwareExperience with payment tools like Stripe1-year+ experience in a similar role is idealHas the desire to explore more about investingEnjoy autonomy and the freedom to achieve your work goals on your termsLike being part of a small team where you will have a direct impact on our customers and productWhat we offerHealthcare supportInternet Work from Home AllowanceFlu ShotMoney to invest in the stock marketQuarterly remote events and yearly in-person event

  • Customer Success Associate

    3 days ago

    Manila, National Capital Region, Philippines Instructure Full time ₱400,000 - ₱600,000 per year

    At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate...

  • Customer Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines SAFETYCULTURE Full time $70,000 - $120,000 per year

    Customer Success AssociateManilaSuccess – Customer Success /Full-time Permanent /HybridApply for this jobGreat work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform...

  • Customer Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines EO Staff Full time ₱540,000 - ₱1,080,000 per year

    Customer Success AssociateWe are looking for a proactive and relationship-driven Customer Success Associate to join our team. In this role, you will be the main point of contact for our clients, ensuring they have a smooth and successful experience with our services. You will work closely with both clients and Virtual Assistants (VAs) to build trust, deliver...

  • CUSTOMER SUCCESS ASSOCIATE

    1 day ago

    Manila, National Capital Region, Philippines SAFETYCULTURE Full time ₱40,000 - ₱60,000 per year

    CUSTOMER SUCCESS ASSOCIATE - Mandarin SpeakerManilaSuccess – Customer Success /Full-time Permanent /HybridApply for this jobSafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in...

  • Customer Success Associate

    2 weeks ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱900,000 - ₱1,200,000 per year

    Great work happens when every worker has the knowledge, tools, and confidence to succeed. Come join our team of passionate people on a mission to create a better way of working.SafetyCulture is a global technology company that is helping to transform workplaces around the world. Our mission is to help working teams get better every day and our technology...

  • CUSTOMER SUCCESS ASSOCIATE

    3 days ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱40,000 - ₱80,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • CUSTOMER SUCCESS ASSOCIATE

    1 day ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱40,000 - ₱60,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • CUSTOMER SUCCESS ASSOCIATE

    3 days ago

    Manila, National Capital Region, Philippines SafetyCulture Full time ₱900,000 - ₱1,200,000 per year

    SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast...

  • Customer Success Associate

    3 days ago

    Manila, National Capital Region, Philippines Corsearch Full time ₱1,200,000 - ₱2,400,000 per year

    At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.Our comprehensive solutions, powered by AI-driven data and deep analytics, enable brands to...

  • Customer Success Coordinator

    3 days ago

    Manila, National Capital Region, Philippines RELX Group Full time ₱1,200,000 - ₱2,400,000 per year

    Summary:The Customer Success team works closely with exhibitors and collaborates with various internal RX departments (including Sales, Marketing, Operations, etc) to ensure that our customers have the best experience at our events as possible.Exhibiting can be a complicated process and the Customer Success Executives work to make the process easier and...