Virtual Medical Assistant

5 days ago

Manila, National Capital Region, Philippines Xilium Professional Services Inc. Full time

As a Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client's operations when needed.

You will be working closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor. Your other responsibilities may include but are not limited to:

  • Ensure precise and confidential management of patient records.
  • Assist in scheduling and confirming appointments, surgeries, and procedures with efficiency.
  • Act as a key communicator between patients, their families, and medical staff, ensuring seamless coordination.
  • Handle prescription orders, ensuring timely processing and delivery to patients.
  • Provide essential administrative support, including managing correspondence, billing, and verifying insurance information.
  • Facilitate telehealth sessions, enhancing communication between patients and healthcare providers.
  • Stay current with medical terminology, healthcare practices, and industry standards to ensure top-notch service.

What You'll Need to Succeed:

  • Graduate of BS in Nursing or other Allied Health course (Registered or Underboard).
  • Extensive experience in the BPO setting (healthcare account) and hospital/clinical setup is highly preferred.
  • Proficient in English communication (both written and spoken).
  • Willing and able to work fixed night shifts

What Makes You Awesome:

  • Stellar English communication skills (both written and spoken).
  • You're proactive and confident in addressing issues, ensuring nothing slips through the cracks.
  • Quick on your feet and love learning new things.
  • Tech-savvy and comfortable navigating computers like a pro.
  • Your eye for detail is sharp—nothing gets past you

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