EDR/NDR Engineer

2 days ago

Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱900,000 - ₱1,200,000 per year

I.      PURPOSE

The EDR/NDR Engineer supports the development and refinement of Endpoint/Network Detection and Response under the guidance of the Optimization and Support Lead. He/she participates in client workshops, assists in gathering requirements, and gains hands-on experience in EDR/NDR processes. Additionally, he/she executes adjustments and refinements based on feedback, actively engages in learning opportunities, and collaborates with team members to ensure timely delivery of EDR/NDR initiatives.

II.     DUTIES AND RESPONSIBILITIES

General

  • Accomplishes all assigned tasks by the management in a timely and effective manner as deemed necessary for the betterment of the organization.
  • Follows effective and efficient processes and comply with escalation protocols.
  • Contributes to the knowledge and information relevant to Systems and Platforms.
  • Participates in activities promoting a harmonious working environment such as demonstrating trust and respect and practicing open communication.
  • Complies with company policies, guidelines, standards, and procedures.
  • Professionally represents Trends management; enriching client relationships and providing expertise, composure, and competence.
  • Collaborates with team members in creating initial drafts of documentation, including specifications and optimization guidelines.
  • Receives information from Technical Groups and Sales Group/s Solutions Architects.

Platform Support and Administration

  • Implements updates and/or changes for EDR/NDR.

Availability Management

  • Identifies and resolves availability incidents or performance degradation issues.
  • Maintains and updates regular maintenance and updates of EDR/NDR to ensure stability and reliability.
  • Performs routine maintenance activities, such as software updates, patches, and system configurations, under the guidance of the Optimization and Support Lead.
  • Learns and applies availability management best practices and procedures to ensure the reliability and stability of EDR/NDR.
  • Documents availability management processes and procedures, and in developing and maintaining use cases.

Service Catalog Management

  • Maintains and updates entries in the service catalog following established procedures and guidelines.
  • Promotes awareness of the service catalog among internal teams and stakeholders.

Service Level Management

  • Follows key metrics defined in the Service Level Agreement (SLA).

Operational Level Management

  • Follows key metrics defined in the Operational Level Agreement (OLA).
  • Collects, analyzes data and identifies areas for improvement.
  • Addresses performance issues and implements corrective actions.
  • Adheres to set targets and Operational Level Agreements (OLA) with the internal customers.

Member of the Internal Change Advisory Board and Project Implementation Team

  • Executes tasks and activities to support the implementation of approved changes and projects

Configuration Management

  • Documents configurations for the EDR/NDR artifacts under the guidance of senior team members.

Provides 1st Level Support to internal customers.

  • Responds to support tickets and inquiries in a timely manner.
  • Performs basic troubleshooting and issue triage.

Access Management

  • Receives information on the authorizations of users' right to access internal infrastructure, platforms, and technical security controls, while preventing access to non-authorized users.
  • Executes policies defined in Information Security Management.

Incident Management

  • Drafts Incident Report if applicable.
  • Investigates and resolves incidents affecting Endpoint/Network Detection and Response.
  • Tests and validates EDR/NDR to ensure functionality and effectiveness, helping to identify and address any issues or gaps in detection capabilities.
  • Provides insight in post-incident reviews and analysis to help identify opportunities for process improvements and enhancements to EDR/NDR methodologies.

IT Asset Management

  • Contributes to maximizing value, controlling costs, managing risks of assets to meet regulatory and contractual obligations of the Managed ICT Service.

IT Operations Management

  • Implements all automated solutions.
  • Continuous documentation of Endpoint/Network Detection and Response that has been improved/optimized.
  • Optimize best practices for resource management and utilization.

Problem Management

  • Implements corrective actions and preventive measures under the guidance of the Lead.
  • Receives information on the causes of incidents on internal Endpoint/Network Detection and Response.

Process Management

  • Receives information related to the enforcement, monitoring, measurement, and continual improvement on the process areas related to internal infrastructure, platforms, and technical security controls needed for Managed ICT Service delivery.

III.   QUALIFICATIONS

A.    Minimum Education

  • Bachelor's degree in information systems, Information Technology (IT), Computer Science, Engineering, or other technical / IT field

B.    Minimum Experience/Training

  • At least 1-2 years of working experience in the Information Security Engineering or underwent the MICTS Cadetship Program
  • Familiarity with the following security solutions:

  • EDR ( Crowdstrike, TrendMicro, Microsoft Sentinel, Rapid7, etc...)

  • Familiarity with Mitre Attack framework

  • Comfortable working on computer networking, information security, and understanding security threats based on different scenarios.
  • Preferably but not required training and certification:
  • ISMS LA
  • ITIL Foundation
  • CompTIA Security+
  • CompTIA Network+
  • CEH
  • And other security solutions

IV.   WORKING CONDITIONS

  • Reporting to the company's main office in Makati City on a hybrid work arrangement.
  • Collaborate physically and/or virtually with internal and external stakeholders.
  • May travel for face-to-face client meetings, company-sponsored conferences, and related marketing events.
  • Attend training and acquire certifications that are applicable to the role.

  • Detection Engineer

    2 days ago

    Makati City, National Capital Region, Philippines Trends Group, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    I. PURPOSEThe Detection Engineer supports the development and refinement of MSS/MIS solution implementation under the guidance of the Implementation Lead. He/she participates in client workshops, assists in gathering requirements, and gains hands-on experience in the implementation processes during the implementation phase of the project. He/She works...

  • IS Security Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Excore Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Job Overview:The Information Security Analyst is responsible for protecting organizational data and systems by planning, implementing, and monitoring security measures. This role works to prevent, detect, and respond to security incidents while ensuring compliance with relevant security policies, standards, and regulations.Essential Responsibilities:§...

  • Security Analyst

    1 week ago

    Makati City, National Capital Region, Philippines Wordtext Systems Incorporated Full time ₱900,000 - ₱1,200,000 per year

    Job SummaryMonitor, investigate and analyze security alerts. Performs in-depth analysis of network traffic and logs, and manages incident response, often requiring advanced technical skills and a deep understanding of cybersecurity frameworks and tools like SIEM, EDR, MDR. Key responsibilities include advanced incident handling, root cause analysis, triage,...

  • IT Security Senior Analyst

    7 days ago

    Makati City, National Capital Region, Philippines Nezda Technologies Inc Full time ₱1,200,000 - ₱3,600,000 per year

    This position calls for a Senior SOC Analyst with proven expertise in cybersecurity monitoring, threat detection, and incident response across complex enterprise environments. The Senior SOC Analyst is responsible for leading the analysis of security events, proactively identifying and mitigating threats, and mentoring junior analysts within a 24x7x365 SOC...

  • Security Engineer I

    2 weeks ago

    Quezon City, National Capital Region, Philippines RELX Full time ₱600,000 - ₱1,200,000 per year

    First level support in responding to threats identified through our technologies, Security Vulnerabilities, service requests and other items reported via security reporting channels. Investigate alerts such as malware detections and suspicious activities and provide analysis and coordinate response activities when an event becomes a security...

  • Security Adminitrator

    7 days ago

    Makati City, National Capital Region, Philippines ORIX METRO Leasing and Finance Corporation Full time ₱900,000 - ₱1,200,000 per year

    Job Overview:This role will ensures the availability and reliability of any equipment/solutions/platforms categorized by perimeter, network, and endpoint security components not limited to firewalls, web application firewalls, intrusion detection and prevention systems, antivirus or antimalware (EDR/XDR) of ORIX Metro Leasing and Finance Corporation...

  • Security Analyst L1

    2 days ago

    Makati City, National Capital Region, Philippines SilverSky Full time ₱600,000 - ₱1,200,000 per year

    Thanks for the click We know your time is valuable so we will get right to it.We've amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the...

  • Operational IT Security Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Full time ₱1,200,000 - ₱2,400,000 per year

    Are you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing IT Security team is looking for an Operational IT Security Analyst.Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals, clean...

  • Operational IT Security Analyst

    7 days ago

    Mandaluyong City, National Capital Region, Philippines Stolt-Nielsen Limited Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAre you interested in joining the world of international storage and distribution of bulk liquids, tankers, terminals, aquaculture & LNG? Stolt-Nielsen's fast growing IT Security team is looking for anOperational IT Security Analyst.Stolt-Nielsen Limited (SNL) is the specialist storage and transportation provider for bulk liquids: chemicals,...

  • Technical Support

    1 week ago

    Davao City, Philippines Sixeleven Global Services & Solutions Inc. Full time

    "Job Overview: The Information Security Analyst is responsible for protecting organizational data and systems by planning, implementing, and monitoring security measures. This role works to prevent, detect, and respond to security incidents while ensuring compliance with relevant security policies, standards, and regulations. Essential Responsibilities: ...

  • Information Security Engineer III

    4 weeks ago

    Makati, Philippines Ezetop LLC Full time

    Overview We are seeking a highly skilled Information Security Engineer to lead the development and implementation of robust security controls across our cloud, application, and enterprise environments. This individual will drive secure SDLC practices, lead threat modeling, manage detection and response capabilities, and strengthen security for cloud and...

  • Security Engineer

    4 weeks ago

    Makati, Philippines Royal Caribbean Group Full time

    Overview The Cyber Defense Operations (CDO) Team is responsible for identifying and managing cyber risks and leading operational remediation projects for both ship and shore. For ships the focus is to reduce risk to passenger, crew, and RCCL shipboard assets. The CDO Program provides cybersecurity architectural and engineering guidance on projects and...

  • Tier 3 Systems Engineer

    4 weeks ago

    Cemex-City of Naga Gawad Kalinga Village, Philippines SVCPH Inc. Full time

    Overview The Tier 3 Systems Engineer is the final technical escalation point within the service organization. This role owns complex incidents, major outages, deep problem analysis (RCA), systems architecture decisions, and high-risk change execution across client environments. The engineer leads stabilization, remediation, and hardening efforts across...

  • Tier 3 Systems Engineer

    5 days ago

    Cebu City, Central Visayas, Philippines SVC (Select VoiceCom) Full time ₱600,000 - ₱1,200,000 per year

    Select VoiceCom is currently looking for a Tier 3 Systems Engineer to start ASAPSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of....

  • Tier 3 Systems Engineer

    7 days ago

    Cebu City, Central Visayas, Philippines SVC PH Inc. Full time ₱600,000 - ₱840,000 per year

    Select VoiceCom is currently looking for a Tier 3 Systems Engineer to start ASAPSelect VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of....

  • Cybersecurity Analyst

    2 days ago

    Quezon City, Philippines Nityo Infotech Full time

    Salary: Up to 60k Location: Quezon City Work Schedule: Dayshift Work Setup: Onsite QUALIFICATIONS: Degree in Computer Engineering / Data Science / Information Technology or any other related field in IT Have experience in networking administration(at least 2 years) With understanding of subnetting, network firewalls, VPNs, OS, network switch, access...

  • Security Engineer I

    4 weeks ago

    Quezon City, Philippines RELX Full time

    Overview RELX Quezon City, National Capital Region, Philippines Role: Security Engineer I at RELX Responsibilities Monitor and respond to security alerts generated by technologies such as SIEM, IDS, EDR or security reports sent directly to the information security mailboxes within a given SLA Perform triage, in-depth analysis and investigation...

  • Security Engineer

    4 weeks ago

    Cebu City, Philippines JetSon Manpower Agency Full time

    Overview We are looking for an experienced and motivated Cyber Security Engineer specializing in SIEM (Security Information and Event Management) and SOAR (Security Orchestration, Automation, and Response) platforms. In this role, you will be responsible for the design, implementation, and ongoing management of our security monitoring and automated response...

  • IT.Senior Security Analyst

    4 weeks ago

    Makati, Philippines Citco GSGS Full time

    About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit About the Team &...