Sr. Application Support Engineer
1 week ago
Do you want to work with a market-leading solution, front-line technology and team-up with driven, dedicated and skilled people?
inriver is a highly ambitious, global company with high growth in the software industry. At inriver, you are guided by our values and work in an entrepreneurial atmosphere. You team up with amazingly talented people where our strong High Five culture provides a collaborative platform supporting our globally growing organization.
We invest in your professional growth and with us you develop your skills playing a crucial part in shaping the market for Product Marketing and Product Information Management – right in the center of the global digital transformation.
We are now looking for an Application Support Engineer to join our team in the Philippines.
About the job & the team
Forget the traditional categories of first, second- and third-line support. You will balance the work between complex technical issues and how to's. No day will be the same as you dive into logs and back end code, communication with customers and partners, working closely with our Business Solution Architects, Developers and Cloud Engineers.
Our Global Support team has the responsibility to provide world-class support to all of our customers and partners to help them achieve their goals using our PIM Service, apps and integrations. The team is spread between Sweden, Philippines and the US and composed of driven team players who work closely together to provide timely, pragmatic, and relevant solutions. Teamwork is vital to what we do and who we are, and we are committed to sharing knowledge within the team and our inriver Community to help each other improve. If we have the knowledge we shall share it
As an Application Support Engineer, you will
Own and resolve support requests from our customers and partners
Troubleshoot and provide creative solutions to complex technical problems
Reproduce and debug issues across our PIM product, apps and integrations
Collaborate closely with your colleagues, development, and Site Reliability Engineering team to meet customer requirements and deliver solutions in a timely manner
Responsible for honoring our SLAs
Contribute to our knowledge platform and inriver community
Teamwork and network both with our internal inriver teams but also with our customer and partner community
Driving community webinars with focus to share knowledge and insight
Possess the ability to cooperate and work with all sorts of personalities
You should have
- Intermediate knowledge in framework or equivalent code language
- Knowledge in JavaScript
- At least 5 years of application & software support experience.
- Education level: Preferred: Higher Vocational Education Diploma
- Highly customer-centric, service minded.
- English business level
We prefer if you
Have experience working in an issue tracking system like Zendesk or similar.
Have experience from similar systems like e-commerce, CMS or others
Have previously provided technical or developer support at a technology company
Have experience in SaaS support
Have experience in .NET framework and SQL
Knowledge about the PIM domain
Knowledge about DAM related systems and services
We look forward hearing from you.
About InriverInriver is the Product Information Management (PIM) solution that empowers brands, manufacturers, and retailers to take control of the product data current and turn complexity into competitive advantage. Its AI-powered, scalable platform connects seamlessly to upstream systems and downstream channels, enabling continuous optimization of product experiences across every touchpoint. Trusted by more than 1,600 global brands, Inriver accelerates time-to-market, enhances customer experience, and fuels profitable growth. For more information, visit or follow us on LinkedIn.
Founded in 2007
Co-workers 375
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