Technical Business Analyst

No matter who you are, Pax8 is a place you can call home. We are growing globally, and are now expanding across Australia, New Zealand and Asia.

Culture is important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

Position Summary

The Technical Business Analyst (Technical Billing Operations Manager) acts as a subject matter expert (SME) and ensures accurate billing and invoicing through proactive reconciliation, deep investigation, and cross-functional collaboration. This role requires a data-driven, solutions-oriented mindset, combining operational precision with a vision for continuous improvement.

You will utilize SQL to examine billing discrepancies, identify trends, and accurately diagnose root causes. A willingness to learn and implement Python for forensic analysis is highly recommended. You will adopt a systems thinking approach; working within the current ecosystem's constraints while also promoting scalable solutions for long-term enhancements.

This role will be based in our office in Makati, Manila, working a night shift (10:00pm - 8:00am). Employees are required to attend the office 5 days/week.

What You'll Do?

• Be the billing SME, ensuring accuracy through proactive reconciliation and deep investigation.
• Use SQL to diagnose anomalies, identify trends, and uncover root causes.
• Collaborate cross-functionally with Finance, Engineering, Product, and Support to resolve issues and drive improvements.
• Champion observability, partnering with engineers and PMs to prevent billing issues before they happen.
• Lead structured retrospectives and contribute to KPI, OKR, and SLO enhancements.
• Guide monthly billing runs and co-create durable fixes with diverse stakeholders.

What You Bring?

• 5+ years of experience in billing, invoicing, or financial systems—ideally in a SaaS or cloud-based environment.
• Proven ability to manage complex, cross-functional projects from discovery to delivery, using Agile or Scrum methodologies.
• Strong SQL skills for data analysis and troubleshooting; Python knowledge is a plus.
• Experience with project management tools like Jira, Confluence, or Asana to drive transparency and accountability.
• A strategic mindset with a knack for breaking down ambiguity into actionable plans.
• Excellent communication skills—you can translate technical issues into business impact and vice versa.
• A calm, collaborative approach under pressure, with a bias for action and a strong sense of ownership.

Why join Pax8?

Well here are a few points of how we value our greatest assets:

• At Pax8, we want to support you in both work and play. Sometimes there isn't enough time for the latter, which is why Pax8 offers an additional 2 weeks of bonus leave every year AND YES, the 2 weeks are available from your first day
• In addition to the above, we offer all our employees Private Health Insurance. Beneficial for when life happens
• Unlimited growth through our learning & development (L&D) programs in an environment that fosters internal promotions, helping you gain the necessary skills to reach the next step in your professional journey
• Connecting with our community is important – which is why we have our donation matching program, DEI-B events, and our employee resource groups to ensure everyone feels at home at Pax8.

About Us:

Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world's favourite place to buy cloud products.

Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
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