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Customer Service Representative

3 hours ago

Angeles City, Central Luzon, Philippines SuperStaff Full time

The Customer Service Representative will act as the first point of contact for clients, addressing their inquiries, resolving issues, and ensuring a seamless experience throughout the logistics process. This role requires a proactive and solution-oriented mindset to meet the dynamic needs of our customers.

Customer Service Responsibilities:

  • Email and Customer response should be 15 minutes or less (all emails in regards to availability, quotes, rescheduled loads, or missed emails are customer service responsibility)
  • Accept and confirm new loads from the customer
  • Enter work orders in less than 30 minutes
  • Assist with incoming calls
  • Setup new customers in the TMS system (You do this by forwarding an application filled out by the customer to the help desk)
  • Schedule all loads with customers and update system with dates and times (You do this by either emailing the contact and asking when they would like to schedule or calling them)
  • Update system with pickup# and LFD once received from customer and then schedule
  • Confirm prepulls of all containers for both import and export moves with customers, and update the LFD sheet with said prepulls
  • Check the next day of dispatch for potential prepulls, and notify customer, and LFD information

Secondary Responsibilities: (When your responsibilities are fulfilled)

  • Updating shipper receiver contact info in excel Sheet
  • Updating customer rates and accessorials in excel sheet
  • Assist dispatch in supporting activities when needed
  • Rail billing
  • Equipment & Chassis Releases
  • Customer Updates (ETA, Load Status, Accessorial Notification ect...)
Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • 10% Night Differential
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company
  • Night Shift
  • HYBRID