IT - Complaint Management Specialist (DP Pulilan Bulacan)
2 weeks ago
Job Description:
- Track end to end status of complaints in DP-CMS . Ensure all actions (ticketing , complaints assignment , RC, CAPA uploading and CCR creation) are within the SLA timelines.
- Follow up with assigned teams on pending ticket IDs, aging complaints and verification items. Escalate overdue items as needed.
- Liase with sales, production and QA to verify complaint details, gather information and provide updates on progress.
- Maintain and update complaint lead time tracking sheets. Validate encoding accuracy using google sheets data, email and google hangouts data.
- Encode and maintain accurate records of new users, company names , products and stores / branches into DP-CMS
- Encode complaints not submitted by sales. Follow up with customers for updates and resolution updates.
- Will create apps and web base for the files and validation.
Job Requirements:
- Graduate of BS Information Technology
- With Experience or expertise in creation and development of app system
- With good communication skills
- Can work with minimum supervision
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