Collections Specialist

Discover your 100% YOU with MicroSourcing

Position: Collections Specialist
Work setup & shift: Onsite | Nightshift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
The Private Pay Collection Specialist is involved in daily contact with patient's regarding balances and billing questions and concerns.

Responsibilities:
- Taking incoming calls from patients with questions on their bill.
- Make outbound calls to patients
- Understands explanation of benefits (EOB), contract fees, covered or non-covered items, diagnosis, modifiers, valid HCPC, prescriptions, authorization, eligibility, etc.
- Records each transaction worked on a daily basis onto a Work Productivity Log.
- Maintains accurate and complete records concerning billing and collection activity including documenting the patient's chart and system notes.
- Updates all patient information as necessary, request supporting documentation, copy of insurance card and other required information.
- Handles customer and insurance questions concerning account activity.
- Supplies supervisor or manager with current account status for collection evaluation.
- Shares with other team member's relative billing, adjustment or collection information.
- Communicates problems and concerns with supervisor/ manager which may lead to inaccurate or untimely completion of reimbursement processing.
- Performs other duties, as assigned.

What You Need:
- Graduate from an accredited high school
- Preferably two year experience in collections
- Knowledge of medical insurance payers, billing rules and regulations.
- Experience in healthcare, medical and/or HME industry (preferred).
- Computer literate and knowledge of USS program is a plus.
- Make best use of work time to complete projects and assignments as scheduled.
- Be able to work on multiple tasks. Plan and prioritize activities to achieve results and meet deadlines.
- Strong communication, problem solving and analytical skills
- Ability to work independently and adapt to a fast-changing environment.
- Proficiency in Microsoft Office including Excel and Word.
- Strong organizational skills and detail oriented.
- Excellent interpersonal and customer relationship skills with the ability to work in a very fast paced environment.
- Empathy and patience; ability to be compassionate and understanding to an upset patient

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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*Terms & conditions apply

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