Business Analyst

The Business Analyst will be deployed to different initiatives / projects and is expected to work with an array of different project members, POCs, stakeholders, etc. at all times. The candidate is expected to participate as a technical, functional or agile resource in the planning and implementation of projects. Responsibilities require little or no supervision. The candidate is required to have strong knowledge of tools and methodologies surrounding Business Analysis.

Position Responsibilities:

• Delivery of successful initiatives in a timely manner based on project objectives and success criteria.
• Promoting and enabling a high degree of collaboration among Business SMEs and decision makers to ensure successful and quick delivery.
• Production of high quality business requirements; including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories
• Identification and escalation of key risks, issues and dependencies, as well as cost benefit trade-offs among a variety of options to align with overall project and program objectives
• Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis
• Basic creation UAT Test Plan and Test Case documentation
• Conduct UAT execution and identify/retest defects to ensure successful completion
• Create the necessary handover documentation and transition the project changes to the business (steady state)
• Support implementation/warranty
• Work collaboratively with the Project Support Team to pro-actively share information and foster continued learning and development
• Able to explain technical jargon to non-technical/commercial teams
• Acting as an advisor to senior managers and executive teams
• Ability to identify tasks and deliverables to contribute to project plan and provide estimates of your required effort
• Understanding the rationale for the analysis approach. And, contributing to agreements about how to proceed
• Facilitate group workshops and meetings
• Able to generate and propose business case including identifying cost and business savings for the stakeholders
• Understanding business needs to support project transition and help establish change

Required Qualifications:

• Bachelor's degree in Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post-secondary education preferred.
• At least 3 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back office operations enabling integrated solutions to optimize processes, technology, data etc.
• Proficient in Microsoft Office Applications (including Visio, Project)
• Experience in Agile Methodology is an advantage
• Able to work in different shift schedules

Preferred Qualifications:

• Quick to adapt with proven experience learning new products, technologies and tools
• Thorough knowledge of analysis with regards to information gathering, requirements writing, UAT testing etc.
• Ability to identify and pursue continuous improvements
• Excellent negotiating skills and an ability to manage inter-departmental work relationships.
• Strong influencing skills with ability to make sound recommendations
• Previous experience in the financial services, wealth management or insurance industry
• Must pass current job expectations and meet performance metrics.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement