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Account Manager

3 hours ago

Mandaluyong Metro Manila Philippines Stratpoint Full time

Who We Are
We are trusted, modern technology leaders in:

  • Agile Software Development
  • Quality Assurance
  • Cloud Consulting and Managed Services
  • Data Engineering and Analytics
  • Artificial Intelligence and Machine Learning

We use technology to enrich experiences, empower businesses, and uplift communities.

Our C.A.R.E. values:

  • nourish Creativity
  • embody Agility
  • manifest Reliability
  • pursue Evolution

The Role

The Account Manager will manage the existing deal pipeline while developing new business opportunities across five enterprise services—software, cloud, data, AI/ML, and quality assurance. The ideal candidate is an experienced B2B sales professional skilled in consultative, customer-centric selling, capable of generating, qualifying, and nurturing leads through to deal closure.

The Benefits
At Stratpoint, we enjoy the autonomy, lack of bureaucracy, and the freedom to experiment, but without the chaos. We're like a startup but with adult supervision.

You will be supported by capable management of HR, Finance, and IT that adheres to the highest standards of integrity and good governance.

Hybrid is our mode of work, but when we need to come together, we have inviting open floor office spaces designed to spark gatherings, collaboration, and camaraderie.

Stratpoint employees enjoy:

  • SSS, Pag-ibig and Philhealth benefits + company contribution
  • a monthly miscellaneous allowance
  • 13th month pay based on your monthly rate.
  • Vacation and Sick leave
  • Wellness programs such as Wellness Wednesdays
  • HMO coverage
  • Team buildings and quarterly events (company outings and festive celebrations for Chinese New Year, Valentines, Halloween and Christmas)
  • And, friendly intramural competitions

Your Team

You will report directly to the Sales Director or Sales Manager and collaborate closely with fellow Sales team members. Pre-Sales Managers and Specialists will support you in developing proposals, in coordination with Business Unit Heads and the Architecture Governance team.

Your Responsibilities:

Client Relationship Management:

  • Create, develop and maintain strong relationships with new/existing clients through active listening, open communication, understanding that will lead to addressing customer needs, expectations and to hopefully close deals.
  • Serve as the primary point of contact for assigned accounts, meet with the customers, qualify the requirement of the customer and address client requirements by crafting proposals or solutions promptly and effectively.
  • Generate new leads and close deals at the shortest possible period by strategic selling, value selling and good negotiations to ensure profitability and long term engagement. 
  • Create account plan and strategy for the management to get support on client initiatives, coverage and for management to gain understanding on the account landscape and roadmap. 
  • Stay abreast of industry trends and competitor offerings to adapt sales strategies and presentations accordingly based on the assigned accounts.

Presentations:

  • Deliver compelling presentations that effectively communicate the value proposition and justify the proposed solution through clear communication, value selling and data-driven insights.
  • Utilize storytelling techniques by showcasing our customer success stories that illustrates how the company's solutions can solve customer problems and deliver tangible results.

Internal Coordination/ teamwork:

  • Collaborate with internal teams (e.g. presales, marketing, business heads, technical leads, delivery managers) to ensure the successful account coverage, proposal, delivery of services or products to clients.
  • Oversee project team to deliver based on project timelines, deliverables, and budgets, ensuring that all client requirements are met.

Client Retention and Growth:

  • Identify opportunities for upselling or cross-selling additional services.
  • Develop strategies to increase client satisfaction and loyalty, addressing any potential issues proactively.

Problem Solving and Support:

  • Address and resolve client issues or concerns in a timely and professional manner.
  • Ensure that all client requests and inquiries are handled efficiently and effectively.

Reporting and Documentation:

  • Maintain accurate records of client information, interactions, transactions, and communications through the sales reports and account files. 
  • Prepare and present reports on account status, performance, and opportunities to management regularly during the weekly sales meeting and other venues that are deemed necessary.
  • Develop comprehensive Account Plans for key accounts
  • Collaboarate and create presales proposals that will showcase the value proposition of the company with the intention of winning the deal.

Sales Performance and expectations:

  • Meet or exceed revenue goals through consultative selling, customer relationship and high level of customer experience
  • Recognize and seize the competitive advantage for Stratpoint in the marketplace

About You
You are/have:

  • A Bachelor's Degree or equivalent
  • 5+ years experience in B2B tech solution selling for Enterprises
  • Strong presentation skills and communication skills
  • Results-oriented sales individual with sales and technical knowledge to lead customer discussions
  • Has broad enterprise  client coverage across industries and with proven track record in sales through meeting or exceeding sales targets
  • Proficient in data analysis, forecasting, and budgeting
  • Experience dealing with executive and C-level clients
  • Excellent organizational and time management abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace and use of other communication channels such as GMeet, Zoom, MS Teams.
  • Proven ability to prospect for leads and qualify them effectively.
  • Strong understanding of the IT services and its challenges.
  • Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and concise way.
  • Experience crafting compelling presentations and proposals that resonate with audiences.
  • Ability to build strong relationships and rapport with customers.
  • Analytical mindset with the ability to estimate effort and resources.
  • A passion for storytelling and persuasive communication.
  • Problem-solving and negotiation skills.
  • Nice to Have: Technical knowledge on most  Business Units (QA AI, SS, Cloud, Data)

The requirements listed in this job description are guidelines, not hard and fast rules. You don't have to satisfy every requirement or meet every qualification listed. If your skills are transferable and you are in the ballpark of what we are looking for, we encourage you to submit an application. We look forward to getting to know you more.