Medical Admin Assistant

1 week ago

Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱250,000 - ₱350,000 per year

We are seeking a Medical Administrative Assistant whose primary responsibility will be conducting insurance calls to secure payment for our providers. This role also includes administrative support such as reviewing medical records, processing EOBs, and entering case information into our case management system.

Primary Duties

  • Conduct insurance calls to verify claim status, request payment, and obtain all necessary reimbursement information on behalf of providers
  • Communicate with insurance representatives to clarify claim issues, payment delays, or missing documentation
  • Document call outcomes and updates thoroughly in the case management system

Secondary Administrative Duties

  • Review electronic medical case files
  • Identify and process insurance information from EOBs
  • Analyze insurance claims to determine next steps for dispute or arbitration
  • Compile medical documents and enter detailed case information
  • Participate in cross-training and support team projects
  • Maintain accurate documentation with a strong attention to detail

Experience Needed

  • Experience in medical billing, revenue cycle management, or working within a health insurance company is highly preferred.
  • Strong communication skills via telephone and email (essential for insurance calls)
  • Data entry and general administrative work
  • Writing and drafting emails or documents using templates
  • Organizing exhibits, records, and supporting materials
  • Ability to work collaboratively, ask questions, and learn continuously

Additional Information:

  • Homebased
  • M to F, 9pm to 6am PH Time

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