Level 1 Service Desk Technician

Role OverviewResponsible for monitoring service desk performance in real time to ensure compliance with Service Level Agreements (SLAs). This role acts as the "traffic controller" for the MSP call center, guiding technicians to maintain SLA targets, escalating issues proactively, and optimizing resource allocation to deliver exceptional client service.Key...

Role RequirementsService Desk / Technical Helpdesk Analyst may perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.Applies understanding and knowledge of information systems products and services to assist users.Identifies, investigates and...

Primary DetailsTime Type: Full timeWorker Type: EmployeeResponsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis,...

Meet the team:The DEXCOM Service Desk is an in-house IT helpdesk team established last 2019 and provides IT services to all Dexcom employees on their IT support needs globally. Responsible for screening, assessment and diagnosing internal IT inquiries and work IT requests as they relate to maintenance of  computers and related Production Enterprise...

Staff4Me is looking for a proactive and detail-oriented Information Technology Service Desk professional to enhance our support team. In this role, you will be the front line for technical support, assisting users with technical issues and ensuring their needs are met with efficiency and professionalism. Your contributions will directly impact user...

ResponsibilitiesResolve computer, networking, printing, hardware and software related issues through indepth troubleshooting and technical assistance. Log and track requests using ServiceDesk software in order to maintain history and related problem documentation. Handle problem recognition, research, isolation, resolution and follow-up, and refer more...

Provide service and customer support during field visits and dispatches. Manage all on-site installations repairs, maintenance, and test task. Produce timely and detailed service reports supported by documented processes. Follow all company's filed operations procedure and protocols. Cooperate within colleagues and share information across the...

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for...

Previous experience in technical support, customer service, or a related field is preferred.Experience in multitasking roles where both technical and customer-facing skills were utilized is highly desirable.Technical Skills:Proficiency in troubleshooting technical issues related to the consumer electronics field (handheld phone).Ability to diagnose hardware...