Trainer

2 weeks ago

Taguig, National Capital Region, Philippines Sutherland Full time ₱180,000 - ₱360,000 per year
Company Description

You are joining Sutherland Global Services, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

Job Description

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. you are also expected to:

  • Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Fill out accurate reports.
  • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and BQM Training for the program.
  • Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments.
  • Facilitate multi-hour product, behavioral or tool change type learning experiences.
  • Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.
  • Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.
Qualifications

Our most successful candidates will have:

  • At least 1 year of work experience as a trainer.
  • Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook)
  • Strong English verbal and written communication skills.
  • Strategic in developing solutions and process improvements.
  • Willingness and ability to work in a shifting or graveyard schedule.
  • Excellent ability to build networks within and across functions through proactive communication.
  • Ability to maintain a high degree of confidentiality and professionalism is critical.
  • Strong work ethic, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities are essential.
Additional Information

All your information will be kept confidential according to EEO guidelines.

  • IT Trainer

    2 weeks ago

    Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱1,440,000 - ₱14,400,000 per year

    We are hiring for an IT/Technical Trainer for a client in BGCThis is a hybrid role with a rotating shift and the salary is up to 120K Monthly grossThe IT Technical Trainer is responsible for the delivery of Power Platform (Power Apps and Power Automate ) training to the colleagues across businesses and geographies. The IT Technical Trainer will design,...

  • IT Trainer

    2 weeks ago

    Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time ₱1,440,000 - ₱14,400,000 per year

    We are hiring for an IT/Technical Trainer for a client in BGCThis is a hybrid role with a rotating shift and the salary is up to 120K Monthly grossThe IT Technical Trainer is responsible for the delivery of Power Platform (Power Apps and Power Automate ) training to the colleagues across businesses and geographies. The IT Technical Trainer will design,...

  • Technical Trainer

    2 weeks ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time ₱25,000 - ₱50,000 per year

    Ascendion Philippines ishiringforTechnical TrainerrolePosition:Technical TrainerSet up: On-Site (Monday-Friday Only)Work Location: Taguig, National Capital Region, PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPExperience as a Technical Trainer, with the ability to...

  • LMS Trainer

    2 weeks ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time $250,000 - $500,000 per year

    Ascendion Philippines ishiringforLMS TrainerrolePosition:LMS TrainerSet up: On-Site (Monday-Friday Only)Work Location: Taguig, National Capital Region, PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPExperience in Training Needs Analysis and delivering New Hire Training...

  • trainer

    2 weeks ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time

    We're Hiring for TRAINER (RCM - Healthcare Account) •High school graduate and above; certification in medical billing or healthcare administration preferred.• 3–5 years of experience in US medical billing, with at least 1–2 years in a training or mentoring role.•Strong understanding of RCM workflows and call centre operations.•Excellent...

  • Trainer/Senior Trainer-credit card operations

    5 days ago

    Taguig, National Capital Region, Philippines Kels global ventures Full time

    Job title: Trainer/Senior Trainer – Credit Card OperationsLOB: Banking, Financial Services, and Insurance (BFSI)Account: Financial/ Credit CardLocation: On-site in TaguigWork Timing: ShiftingSalary: 38, ,000 basic / 2,000 allowanceTarget start date: Immediately/AsapHeadcount: 1Job Summary:The Trainer / Senior Trainer – Credit Card Operations is...

  • LMS Trainer

    2 weeks ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time ₱250,000 - ₱500,000 per year

    Ascendion Philippines ishiringfor LMS Trainer rolePosition: LMS TrainerSet up: On-Site (Monday-Friday Only)Work Location: Makati, National Capital Region, PhilippinesFor interested candidates, you may send your resume toor message your NAME/NUMBER/EMAIL ADDRESS to QualificationsProficiency in LMS platforms, user management, and system configurationExperience...

  • Junior Technical Trainer

    2 weeks ago

    Taguig, National Capital Region, Philippines Collabera Digital Full time ₱250,000 - ₱500,000 per year

    Ascendion Philippines is #hiring for Junior Technical Trainer rolePosition: Junior Technical TrainerSet up: Onsite (Monday-Friday Only)Work Location: Taguig, National Capital Region, PhilippinesFor interested candidates, you may send your resume to or message your NAME/NUMBER/EMAIL ADDRESS to QualificationsCan start ASAPProficiency in Technical Training and...

  • Trainer/Senior Trainer – Credit Card Operations

    5 days ago

    Taguig, National Capital Region, Philippines BEWAHARVEST Full time

    Job title: Trainer/Senior Trainer – Credit Card OperationsLOB: Banking, Financial Services, and Insurance (BFSI)Account: Financial/ Credit CardLocation: On-site in TaguigWork Timing: ShiftingSalary: 33, ,000 basic / 2,000 allowanceTarget start date: Immediately/AsapJob Summary:The Trainer / Senior Trainer – Credit Card Operations is responsible for...

  • Trainer (BPO industry)

    2 weeks ago

    Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time

    Qualifications:At least High School Graduate old curriculumAt least 1 year experience as trainer in BPO setupMust have claims and rcm backgroundJob Type: Full-timePay: Up to Php45,000.00 per monthBenefits:Health insuranceOpportunities for promotionPaid trainingPromotion to permanent employeeEducation:Senior High School (Required)Experience:BPO industry: 1...