Customer Program Spec I

2 weeks ago

LapuLapu City, Central Visayas, Philippines Ultra Clean Technology Full time

Essential Duties and Responsibilities:

  • Predominantly an internal resource. Occasional phone contact with customer for status updates; responsible for escalation to appropriate site or account representative.
  • Provides pre- and post-customer service and support.
  • Knowledge of program management tools and procedures. General knowledge of operations, including scheduling, procurement, manufacturing, test engineering, and quality systems.
  • General knowledge of sales, customer support, marketing, including market research, market sizing, pricing, marketing communications, and product launch.
  • Coordinates with various functions within the company, including NPI, operations, engineering, and quality managers to ensure customer requirements are handled appropriately.
  • Maintain Customer Dashboards, scorecards and UCT ERP system.
  • Ensure on time shipments and manages customers' OTD targets.
  • Obtain RFQ packages, EAU, drawings etc. for Quoting.
  • Prepares quotes for CRM team review and approval
  • Coordinate material issues between customer, UCT Purchasing and UCT Supply Chain Groups, monitoring and escalating liability issues.
  • Submit claims for fees & follow up with customers.
  • Attends regular production and other meetings as CBO department representative.

Knowledge, Skills and Abilities:

  • Must be organized and data/fact driven. Present business cases using data.
  • Exceptional analytical skills as the CPM moves from CPM 1 to CPM 4 levels
  • Ability to take a business result. Know if it meets goal or not. Develop the root cause and corrective action plans to drive an action plan to close the gaps and meet/exceed the goals
  • Attention to detail and exceptional organization and follow up skills.
  • Good communication skills and ability to interact with internal and external customers.
  • Strong influence-management, negotiation, leadership and assertiveness skills.
  • Strong computer skills (MS Office suite, particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

  • Associates Degree or equivalent in technical, business, or financial discipline or equivalent experience for Level 1
  • Bachelor's Degree or equivalent in technical, business, or financial discipline

Experience Requirement:
Work Experience:

  • 1+ years' experience in a semiconductor or similar industry.

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