Implementation Engineer

18 hours ago

Manila, National Capital Region, Philippines Encora Full time

Implementation Engineer

Important Information

Location: Makati, Philippines

Experience: 2- 7 years

Job Mode: Contract

Work Mode: Work from home, Hybrid

Job Summary

As an Implementation Engineer, you will be responsible for providing high-quality technical support to our clients and assisting with new client onboarding. Your role will involve troubleshooting software issues, documenting solutions, collaborating with team members, and continuously improving our processes. You will also play a key role in ensuring our customers have a seamless experience with our products and a smooth onboarding process.

Responsibilities and Duties

  • Technical Support: Provide prompt and efficient technical support to customers via various channels (email, chat).
  • Troubleshooting: Diagnose software issues, using your knowledge of client's applications.
  • Documentation: Create and maintain documentation for common issues and their resolutions, contributing to the knowledge base.
  • Collaboration: Work closely with other teams, including Engineering, Product Development, and IT to resolve customer issues.
  • Process Improvement: Continuously seek ways to improve support processes and tools.
  • New Client Onboarding: Assist in the onboarding of new clients, including setting up environments, configuring software according to client specifications, and importing data

Qualifications and Skills

  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  • Minimum 2 years of experience in a technical support role or similar position.
  • Experience with Relational databases and ability to write SQL queries and stored procedures.
  • Knowledge of programming / scripting languages (e.g., Python, C#, Java) for automation.
  • Familiarity with unix or windows operating systems is a huge plus.
  • Familiarity working and supporting cloud native platforms and technologies
  • Experience using monitoring and logging tools is a huge plus (e.g., Grafana, Prometheus).

Role-specific Requirements

  • Technologies:
    • Databases: SQL, Postgres
    • Scripting Languages: Java, C#, Python, or JavaScript.
    • Platforms: Rancher, Azure
    • Monitoring & Logging: Grafana, Prometheus
    • Customer Support Tools: Jira, Confluence

About Encora

Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. 

At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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