Reservations Supervisor

1 week ago

Davao City, Davao, Philippines DoubleDragon Properties Corp. Full time ₱900,000 - ₱1,200,000 per year

QUALIFICATIONS:

  • Graduate of Hotel and Restaurant Management or any related course
  • Preferrably has previous experience in a similar role
  • Has training abilities, reservations, and communications kills.
  • Has customer service and customer satisfaction skills
  • Must be detail-oriented and organized
  • Must have an excellent interpersonal and problem solving skills

DUTIES AND RESPONSIBILITIES:

  • Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.
  • Ensure Reservation Department and Front Office staff are constantly aware of room availability and rate to offer.
  • Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
  • Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, hotel facilities and services.
  • Answer guest inquiries pertaining to hotel services.
  • Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
  • Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.
  • Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.
  • Verify all reservations taken on the reservation forms are updated on the PMS consistently.
  • Enforce hotel and company credit policies and Ensure proper billing instructions, routing instructions and payment methods are applied to the reservations.
  • Handles any request for amenities or transportation promptly and accurately. Details are shared with the concerned department or third party accurately.
  • Records and files all reservation correspondence neatly and accurately on prescribed forms or folders.
  • Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.
  • Handles the reservation correspondence accurately and neatly and follow up for any missing correspondence before guest arrival.
  • Check forecasting reports based on statistics codes (Market, Source, Rate Code etc.), reservations which are wrongly tagged should be amended.
  • Train newly recruited reservation and front office staffs in taking reservations, telephone etiquettes, and reservation module on hotel software and processing emails.

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