Customer Experience Specialist

2 weeks ago

Philippines Hireframe Full time ₱25,000 - ₱50,000 per year

We're seeking a Customer Experience Associate based in Latin America to support our U.S. customer base. You'll handle account access issues, payment setup, and other day-to-day support requests while ensuring every interaction is clear, friendly, and aligned with our brand voice.

This role will be working from home permanently and during U.S. CST business hours.

  • Assist customers with account tasks like resetting access, and setting up payments.
  • Provide quick, empathetic, and accurate responses via email, chat, and occasionally phone.
  • Troubleshoot basic service issues; escalate complex cases as needed.
  • Work U.S. time zones to ensure timely responses.
  • Suggest improvements to processes and customer experience
Requirements
  • Fluent U.S. English communication — both written and spoken, with a neutral or U.S.-friendly accent.
  • Previous CX experience serving U.S. clients.
  • Tech-savvy and comfortable using customer support platforms and CRMs.
  • Ability to work independently and stay organized in a remote environment.

Nice to have:

  • Telecom, wireless, or subscription service experience.
  • Familiarity with payment processing tools.
  • Experience handling both simple and complex support tickets.
Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

  • Permanent remote work flexibility
  • Paid Time Off
  • Health Maintenance Organization (HMO) coverage
  • Annual performance bonuses
  • Dedicated coaches offer an extra channel of support and skill-building
  • Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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