Multimedia Content Specialist

Join the Aventus Team

We are Aventus — a boutique customer experience BPO in Charleston, South Carolina, with over 10 years of providing omnichannel support for 100+ amazing clients and partners in the e-commerce industry.

We're hiring a Multimedia Content Specialist who will support one of our fast-growing clients by managing their social media interactions, brand voice, and public-facing communication. If you excel at writing, interpreting tone, and crafting thoughtful, on-brand engagements across digital platforms, this role may be a great match for you.

What You'll Be Doing

As a Multimedia Content Specialist assigned to a dedicated client, you'll manage conversations, comments, and messages across social media channels while representing the brand with precision and personality. You'll be responsible for tone alignment, accurate interpretation of customer intent, and maintaining a consistent voice across all touchpoints.

Your Core Responsibilities

• Social Engagement & Digital Interaction
• Respond to comments, replies, and DMs across platforms, including Instagram, Facebook, TikTok, and X/Twitter.
• Maintain the client's brand voice, tone, and style across all written engagements.
• Communicate with exceptional written English — clear, concise, and polished.
• Manage negative sentiment or sensitive public conversations tactfully and professionally.
• Interpret sarcasm, humor, and emotional tone accurately to craft well-aligned responses.
• Brand Voice & Content Alignment
• Ensure every public-facing message accurately reflects the client's communication guidelines.
• Adapt your writing style as needed to maintain brand consistency.
• Handle high-volume communication spikes with composure and accuracy.
• Escalation & Issue Management
• Quickly recognize messages or comments that require escalation due to complexity or risk.
• Provide full context when routing issues to internal teams or client stakeholders.
• Monitor trends or repeated concerns and surface them proactively.
• Tools, Platforms & Documentation
• Use client-approved tools such as Gorgias, Zendesk, or similar social-integrated help desks.
• Tag and document interactions according to client workflows.
• Track sentiment, user feedback patterns, and recurring topics for internal visibility.
• Quality, Consistency & Collaboration
• Consistently meet response time and quality benchmarks.
• Participate in tone calibration sessions, brand updates, or coaching sessions with the client.
• Collaborate with internal teams to maintain alignment on communication standards and expectations.

What You'll Bring to the Table

• Exceptional Writing Skills: Near-native written English proficiency with excellent grammar and structure.
• High Emotional Intelligence: Ability to read tone and respond appropriately across different scenarios.
• Social Media Fluency: Comfort managing brand conversations and public engagement.
• Strong Brand Alignment: Skilled in matching voice, personality, and communication style.
• Good Judgment: Knows when to escalate sensitive interactions and when to manage independently.
• Calm Under Pressure: Handles fast-paced message volume and challenging customer sentiment with poise.

Preferred Backgrounds

• Experience managing social media communications for eCommerce or DTC brands.
• Familiarity with Gorgias, Zendesk, or other platforms integrated with social media.
• Bonus: Hands-on experience responding to customer comments on Instagram, TikTok, Facebook, or X/Twitter for a brand.

What's In It For You?

• 100% Remote Work – Work from anywhere in the Philippines
• Career Growth – Pathways into SME and beyond
• Competitive Pay – $6/hr + benefits as an independent contractor
• Strategic Impact – Influence how training drives client and company success
• Supportive Culture – Transparent, innovative, and people-first environment

Ready to shape the voice of a growing brand?

If you're passionate about crafting meaningful digital interactions, maintaining flawless tone alignment, and representing a client with professionalism and personality, we'd love to meet you