IT Operations and Security Manager

2 days ago

Bacolod City, Western Visayas, Philippines Teamficient Full time ₱60,000 - ₱80,000 per year

Location: Remote

Type: Full-Time | 24/7 Support Environment

Compensation: $1,000 – $1,500 USD/month (based on experience)

About the Role

We are seeking an experienced IT Operations & Security Manager to lead our global operations team. In this role, you will ensure the delivery of secure, reliable, and compliant IT services in a 24/7 environment, aligned with SOC frameworks, NIST standards, and CIS Controls.

The ideal candidate will combine technical expertise with strong leadership skills to oversee people, processes, and technology—driving operational excellence and a robust cybersecurity posture.

Key Responsibilities

  • Lead and mentor the IT Operations & Security team in a remote 24/7 environment.
  • Manage monitoring systems, SIEM, EDR, and endpoint security platforms.
  • Oversee incident triage, escalation, and resolution with minimal downtime.
  • Build and refine playbooks, processes, and controls aligned with SOC, NIST, and CIS standards.
  • Conduct audits, compliance reviews, and risk assessments.
  • Track and report KPIs (uptime, MTTR, SLA performance, team efficiency).
  • Partner with internal teams and vendors to maintain service quality.
  • Drive automation, SOAR, and process optimization for continuous improvement.

Preferred Skills

  • Familiarity with ISO 27001, GDPR, HIPAA, or other regional regulations.
  • Experience with cloud platforms (AWS, Azure, GCP).
  • Scripting/automation experience (Python, PowerShell, SOAR tools).

Requirements

  • 6+ years in IT operations & security, including 3+ years in leadership roles.
  • Proven experience managing 24/7 operations teams.
  • Strong knowledge of SOC, NIST, and CIS frameworks.
  • Hands-on experience with SIEM, firewalls, IDS/IPS, EDR, and cloud security.
  • Certifications such as CISSP, CISM, CISA, ITIL, or GIAC strongly preferred.
  • Excellent leadership, communication, and problem-solving skills.

Benefits

  • Competitive salary with performance-based increases.
  • Full-time role (40 hrs/week).
  • Paid training & performance bonuses.
  • Government-mandated benefits (SSS, PhilHealth & PAG-IBIG).
  • Holiday pay, overtime pay, night differential pay & 13th-month pay.
  • Leave credits & HMO upon regularization.

This is a long-term career opportunity with a supportive team to help you thrive in your work-from-home journey

Job Type: Full-time

Pay: Php60, Php80,000.00 per month

Application Question(s):

  • Do you have experience managing 24/7 operations/security teams?
  • How familiar are you with SOC, NIST, and CIS frameworks?
  • Indicate the security tools you have hands-on experience
  • Are you familiar with compliance standards such as ISO 27001, GDPR, HIPAA, or similar regional regulations?
  • Do you have experience with scripting/automation (Python, PowerShell, or SOAR tools)?

Experience:

  • IT operations & security: 6 years (Required)
  • Leadership Role: 3 years (Required)

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