Current jobs related to Call Center Agents - Cagayan de Oro, Northern Mindanao - TORCH Solutions

  • Team Leader

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Full time

    The Team Leader is responsible for providing oversight of the day-to-day operations of assignedcustomer program(s) during a designated shift. This position will assist management with customerescalations and monitoring of critical processes. The Team Leader is responsible for coaching anddeveloping their assigned team. This position is responsible for...

  • Quality Assurance Analyst

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Full time

    Quality Assurance Specialist (QA) is responsible for assessing the quality of the performance of ourcall center associates who deal with our existing and potential customers. The QA will monitor inboundand outbound call and potential emails or chat responses (as needs rise within the company) to assessassociates demeanor, technical accuracy, customer service...

  • Quality Assurance Analyst

    6 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Ubiquity Global Services, Inc. Full time

    Quality Assurance Specialist (QA) is responsible for assessing the quality of the performance of ourcall center associates who deal with our existing and potential customers. The QA will monitor inboundand outbound call and potential emails or chat responses (as needs rise within the company) to assessassociates demeanor, technical accuracy, customer service...

  • Branch Recruitment Officer for Cagayan De Oro

    4 weeks ago

    Cagayan de Oro, Philippines WHR Global Consulting Full time

    POSITION TITLE: Insurance Recruitment Officer WORK LOCATION: Cagayan De Oro SALARY RANGE: Php 30,000 – Php 35,000 EMPLOYMENT STATUS: Full-time, On-site WHR Global Consulting, a global talent solution provider, is looking for a stellar candidate to fill the role of Insurance Recruitment Officer for its client based in Makati/Pampanga/Cebu/Cagayan De Oro...

Call Center Agents

2 hours ago

Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

We areseeking passionate Call Center Agents to join our growing team at our Cagayan de Oro site. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time role, offering competitive pay and opportunities for career development.

What you'll be doing

  1. Handling inbound and outbound calls from customers and clients
  2. Resolving customer inquiries and complaints in a professional and timely manner
  3. Providing accurate information and guidance to customers
  4. Maintaining detailed records of all customer interactions
  5. Identifying opportunities to improve customer satisfaction and service delivery
  6. Adhering to all company policies and procedures

What we're looking for

  1. Excellent communication and interpersonal skills
  2. Strong problem-solving and decision-making abilities
  3. Ability to work effectively in a fast-paced, high-volume environment
  4. Proficiency in English and the local language
  5. Willingness to work in shifts, including weekends and holidays

Are you interested for this position? Just click, APPLY NOW button.

Apply now to become a Call Center Agent with us.