Trainer / Senior Trainer – Credit Card Operations
1 day ago
Trainer / Senior Trainer – Credit Card Operations
On-site | Taguig City
Shifting Schedule
₱33,000 – ₱38,000 Basic + ₱2,000 Allowance
Start: Immediate / ASAP
LOB: BFSI | Account: Credit Card Operations
Role Overview
The Trainer / Senior Trainer is responsible for delivering high-impact training across Customer Service, Collections, Credit Bureau Disputes, Fraud, and Chargebacks, ensuring agents meet regulatory, quality, and performance standards.
Key Responsibilities
Deliver new hire, upskilling, refresher, and remedial training
Facilitate scenario-based and simulation-led learning
Train on FCRA, FDCPA, PCI-DSS, UDAAP, and card-network rules
Analyze KPIs, identify skill gaps, and partner with QA/Operations
Develop and maintain SOPs, job aids, and training materials
Requirements
Bachelor's degree or equivalent experience
2+ years Trainer experience in a BPO
3–5 years experience in disputes, fraud, chargebacks, or collections
Strong regulatory knowledge and facilitation skills
Willing to work on-site in Taguig (shifting schedule)
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