Flight Inquiry Representative
2 days ago
About the role
FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is looking for a talented and dedicated Flight Inquiry Representative (Entry Level) to join our dynamic team. This is a full-time position based in Rizal, Calabarzon. In this role, you will be responsible for providing exceptional customer service by handling flight inquiries and assisting customers with their travel needs.
What you'll be doing
- Respond to inbound customer inquiries regarding flight availability, booking, and reservation changes
- Provide accurate and up-to-date information to customers on flight schedules, fares, and policies
- Handle customer complaints and issues in a professional and timely manner
- Assist customers with booking and modifying flight reservations
- Maintain detailed records of customer interactions and transactions
- Collaborate with the wider team to ensure a seamless customer experience
What we're looking for
- Strong customer service skills with the ability to communicate effectively and empathetically with customers
- Excellent problem-solving and decision-making abilities
- Proficiency in using computer systems and customer relationship management (CRM) tools
- Attention to detail and the ability to multitask in a fast-paced environment
- Willingness to work in a shift-based schedule, including evenings, weekends, and holidays
- Passion for the aviation industry and a commitment to delivering exceptional customer service
What we offer
At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we are dedicated to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a comprehensive benefits package that includes health insurance, retirement plans, and opportunities for career development and advancement.
About us
FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is a leading provider of maritime services, offering a wide range of solutions to the shipping and logistics industries. With a strong focus on customer satisfaction and innovation, we have established a reputation for excellence in the industry.
Apply now to join our team and be part of our exciting journey
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