Call Center Team Lead

5 minutes ago

Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time


TASQ is looking for a sales team leader in Cebu.

The prescreening interview will be done over the phone. Resumes must be detailed with achievements and/or tasks per job.
Upon

 regularization:

10 VL, 10 SL

HMO Health Insurance avail on the 4th month (employee + 1 Free Dependent)

BPO Team Lead with at least 2 years of team lead experience in any sales LOB.

Work setup: onsite, no fixed schedule
Sales

 Team Leader - Customer Care Department/Call Center

Effectively manage a team of customer sales associates according to Holiday Factory guidelines while meeting or exceeding sales goals.

Responsibilities:

  • Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction
  • Work closely with the team in achieving goals and targets.
  • Conducts coaching and constant motivation to deliver targets.
  • Hosting 1-on-1s and team meetings.
  • Keeping up to date with business development and new product lines.
  • Manage day-to-day line activities, prioritize, and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota.
  • Ensure training and development plans are maintained for all team members.
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary.
  • Support the Director of Customer Care to deliver business targets and objectives and create a performance-oriented culture.

Requirements:

  • Minimum of 2 years' experience within a contact center environment as a Sales Team Leader
  • Provides excellent sales drive and possess professional sales techniques
  • Excellent leadership, coaching, people management, and development, excellent communication skills
  • Ability to deal with demanding customers and escalations
  • Has a critical thinking during challenging situations
  • Exercises creative thinking and thinks outside the box
  • Excellent in multitasking
  • Excellent time management skills
  • Good written and verbal communications.

  • Call Center Agent Team Lead

    1 week ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the Position: Customer Service Team Lead (Cebu) | Onsite Work Environment: Onsite (Cebu) Shift: Flexible, no fixed schedule Benefits:- Generous Paid Time Off, including holidays- HMO health insurance (coverage for the employee plus one free dependent)- Clear opportunities for career growth within the company- Competitive salary...

  • Call Center

    41 minutes ago

    Cebu City, Central Visayas, Philippines Remote VA Full time

    Job Title: Call Center & Administrative Support SpecialistIndustry: Healthcare Employment Type: RemotePosition OverviewWe are looking for a highly organized, detail-oriented, and proactive Call Center & Administrative Support Specialist to join our team. This role is essential in ensuring smooth day-to-day operations by handling patient calls, managing...

  • Call Center Supervisor

    56 minutes ago

    Cebu City, Central Visayas, Philippines Asurion Full time

    The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation.  They will build, manage, and coach teams of Representatives who are able to provide exceptional customer service, deliver consistent sales results, and execute tasks effectively.  The Supervisor will be...

  • Call Center Agent

    2 hours ago

    Cebu City, Central Visayas, Philippines Fusion CX Full time

    About the role Fusion CX, a dynamic provider of end-to-end contact center solutions, is seeking talented Call Center Agents to join our growing team in Cebu City. As a Call Center Agent, you will be a crucial part of our mission to deliver exceptional customer experiences. This full-time role will allow you to utilize your strong communication skills and...

  • Call Center Agent

    2 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Job Opportunity: English-Speaking Call Center Agents in Cebu CityTASQ is urgently hiring call center agents to work on-site in Cebu City. The initial screening interview will be conducted over the phone.Qualifications:Must be fluent in EnglishHigh school graduate (old curriculum) or higherOpen to applicants with or without experienceWilling to work on-site...

  • Call Center Trainer

    13 minutes ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ is seeking a call center trainer to immediately fill an on-site position.The preliminary pre-screening interview will be conducted via phone.**Job Title: Call Center Trainer (Cebu)****Work Setup:** On-site in Cebu City**Shift:** 1 PM - 10 PM, Monday to Friday (Set Schedule)**Requirements:**- A minimum of 2 years of experience as a Call Center Trainer in...

  • Call Center Trainer

    53 minutes ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    TASQ is looking to hire a Call Center Trainer for an immediate on-site position.The initial screening interview will be conducted over the phone.**Position: Call Center Trainer (Cebu)****Work Arrangement:** On-site in Cebu Business Park**Schedule:** 1 PM - 10 PM, Monday to Friday (fixed schedule)**Qualifications:**- At least 2 years of experience as a Call...

  • Call Center Team Lead

    2 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position: Team Lead - Travel (Cebu City) | OnsiteWork Arrangement: Fully Onsite in CebuStart Date: ASAPShift Schedule: 24/7Support Type: Voice SupportAccount Type: TravelEducational Requirement: Undergraduate or College GraduateWork Experience:2 to 3 years of experience as a Team Lead in any voice lines of business (LOBs)

  • Call Center Team Lead

    7 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position: Team Lead - Travel Sales (Cebu City) | OnsiteStart Date: ASAPAccount Type: Travel SalesSupport Type: Voice SupportWork Arrangement: Fully Onsite in CebuShift Schedule & Rest Days: 24/7Educational Requirement: Completed 2nd year college or College GraduateWork Experience:2 to 3 years of experience as a Team Lead in a sales line of business...

  • Call Center Team Lead

    2 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    Position: Team Lead - Retail (Cebu) | OnsiteAccount Type: RetailStart Date: August 15Support Type: Voice SupportWork Arrangement: Fully Onsite in CebuShift Schedule & Rest Days: 24/7 coverageEducational Requirement: Undergraduate or college graduateWork Experience:Minimum of 2+ years of experience as a Team Lead in any line of business, preferably in the...