Video Readiness Manager

DescriptionAre you passionate about transforming how employees experience change? Join us to shape impactful communications that empower our teams and drive engagement. As a Video Readiness Manager, you will play a key role in delivering clear, concise messaging through innovative video materials. Your creativity and leadership will help prepare employees for success in a dynamic environment. Be part of a team that values collaboration, agility, and making a real difference in Home Lending.As a Video Readiness Manager in Home Lending, you help us deliver effective change management and employee readiness through engaging video communications. You collaborate with product teams and business leaders to simplify complex information and ensure employees are prepared for new initiatives. You use your expertise in visual communication to create impactful content that enhances employee awareness and productivity. Together, we build a better experience for our teams and customers.Job ResponsibilitiesDevelop and deliver clear, concise video communications for employee readinessCollaborate with product teams to identify changes and opportunities for improvementManage project video intake and approval processesSimplify complex content into easily understandable video materialsDesign engaging content with attention to detailPrioritize tasks and manage time effectively with minimal supervisionEscalate high-risk issues promptly and clearlyUtilize digital signage, video capabilities, and communication platformsBuild digital learning templates and tools for other developersSupport major initiatives and agile product teamsInfluence decision-making in content design and deliveryRequired Qualifications, Capabilities, and SkillsBachelor's degree in Visual Communication, Graphic Design, User Experience, or related fieldExperience designing and developing video, graphic, and multimedia deliverablesStrong project management skills demonstrated by timely task completionIntermediate to advanced proficiency in Microsoft Office (SharePoint, Visio, PowerPoint, Word, Excel, Outlook)Knowledge of Home Lending business and customer servicing applicationsAbility to work effectively on multiple projects in a fast-paced environmentUnderstanding of customer interactions across digital and telephony channelsExperience creating training, tutorials, and educational videosStrong verbal, presentation, and written communication skillsAbility to work independently and adapt to changing prioritiesDemonstrated collaboration skillsPreferred Qualifications, Capabilities, and SkillsBachelor's degree in Digital Media DesignExperience building digital learning templates and toolsKnowledge of ADA and WCAG 2.1 accessibility requirementsExecutive communication expertiseExperience troubleshooting web, print, video, audio, and graphic deliverablesBroad knowledge of Home Lending businessExperience supporting agile development teamsInternal Application Eligibility RequirementsTENURE:Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.PERFORMANCE:Meets satisfactory performance standards as defined by the firmBy submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm's Human Resource Policies and Guidelines.Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.Make sure your profile is updated in the new > Jobs. Attaching your updated resume is encouraged.In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.