Asset & Wealth Management - Fraud Prevention Manager I
2 hours ago
Shape the future of fraud prevention in Asset and Wealth Management.
As an Fraud Prevention Manager within the Private Bank Enhanced Callback team, you will be the first line of defense against fraud, leading a team dedicated to protecting our clients and the firm. You will manage daily fraud prevention operations, collaborate with internal and external partners, and deliver best-in-class client experiences. You will leverage your expertise to identify and escalate fraud trends, recommend solutions, and ensure compliance with regulatory requirements. Your attention to detail and ability to operate independently will be key to your success in this fast-paced environment.
Job Responsibilities:
- Lead and develop a team of Fraud Prevention Analysts, ensuring daily functions are completed efficiently and oversee operational support for transactions across all Private Bank channels for fraud concerns
- Collaborate with clients, internal partners, and external banks to mitigate financial losses and provide subject matter expertise for fraud escalations and complex inquiries
- Exercise initiative and judgment to resolve problems within established policies and partner with cross line-of-business teams to enhance fraud prevention strategies and coach employees
- Review and analyze transactions for Asset and Wealth Management clients to identify fraud risks
- Identify and escalate emerging fraud trends to key stakeholders
- Proactively recognize potential regulatory risks and recommend solutions
- Communicate effectively with internal partners and clients
- Meet tight deadlines in a fast-paced environment while maintaining high-quality standards
- Handle inbound and outbound client interactions with professionalism
- Manage multiple customer inquiries simultaneously
- Adapt to changing business needs and focus on direct client communication and support and manage multiple customer inquiries simultaneously.
Required qualifications, capabilities, and skills:
- 3+ years of professional experience in fraud investigation, risk management, or a related field within financial services or banking
- Proven ability to supervise, train, and motivate a team of fraud analysts, including setting performance goals and conducting regular reviews
- Demonstrated experience operating effectively in a matrix organization under pressure and tight deadlines
- Highly analytical with expert proficiency in Microsoft standard research utilities
- Strong client management skills with the ability to advise senior managers and stakeholders
- Exceptional problem-solving skills, including independent issue identification, analysis, and actionable recommendations
- Flexible teamwork skills, able to collaborate with stakeholders and colleagues at all levels
- Specific knowledge of core banking systems, common banking products, applicable laws, and regulations related to fraud
- Bachelor's degree or relevant experience
Preferred qualifications, capabilities, and skills:
- Experience with existing and emerging fraud trends in the banking industry
- Advanced knowledge of fraud detection, prevention, remediation, and recovery solutions
- Experience in managing challenging client situations and expectations
- Ability to identify and escalate key regulatory risks
- Strong communication and coaching skills across business lines
- Experience in process improvement and operational efficiency
- Demonstrated adaptability in a growing and changing organization
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