Urgent: PHRN Team Leader

2 weeks ago

Ortigas Metro Manila, Philippines Omega Healthcare Management Services Inc. Full time ₱900,000 - ₱1,200,000 per year

Duties & Responsibilities

·       Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.

·       Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.

·       Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.

·     Adhere to all company policies and procedures.

·       Adjust to the needs of meeting service level agreements under supervision of Manager.

·       Ensure training needs of team members are met.

·       Successfully complete all client related training and keep record of the same.

·       Hold team briefings on a daily basis with the team.

·       Communicate all process and client changes to direct reports within specific timelines and keep record of such updates.

·       Act as a single point of contact for the assigned team members for all their job related needs and create a harmonious work environment.

·       Escalate performance related issues with respect to assigned team members to Managers on a timely manner (PIP).

·       Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.

·       Employee separations to be handled in-line with company policies and HR.

Qualifications:

·       Bachelor's degree in Nursing with active PHRN License

·       Preferably 2 years of Team Lead experience in a US Healthcare account (Utilization Management/Clinical Appeals and Denial Management)

·       Excellent Leadership & Interpersonal relationship

·       Strong Process Management & planning skills

·       Embrace change and think operationally to achieve business goals

·       Proven process improvement experience

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