E-Commerce Key Accounts Manager

3 days ago

E Rodriguez, Philippines AVANTE DIGITAL SOLUTIONS INC. Full time

RESPONSIBILITIES

  • Build, manage and develop long-term relationships with key stakeholders (brands, marketplace platform) in order to achieve the business objectives by increasing the brand's online presence
  • Lead and negotiate annual agreements with e-commerce partners
  • Develop plan, KPI and Goals to achieve for each e-commerce partner
  • Define and implement Go to Market strategy with cross functional internal teams (Performance marketing, Live, customer service)
  • Identify new e-commerce trends and opportunities for business growth and implement action plans
  • Prepare and present product proposals to future and current ecommerce partners
  • Analyze and interpret brand's performance and consumer behavior to identify strengths, weaknesses and business opportunities
  • Regular communication with clients to understand their needs and explain value proposition
  • Keep accurate records pertaining to inventory and account notes
  • Ensure seamless operations of their brand portfolio, including forecasting accuracy and customer order fulfillment
  • Act as the key point of contact for brands and other marketplace platforms, managing and addressing daily operations, working closely with internal cross-functional teams
  • Identify industry trends and competitive market insights
  • Act as a client advocate with a focus on improving the customer and brand experience
  • Build relationships with clients based on trust and respect

QUALIFICATIONS:

  • Bachelor's degree in Business, Marketing, E-commerce, Communications, or a related field.
  • 1–2 years of proven experience in e-commerce account management, online marketplace operations, or digital commerce roles.
  • Solid understanding of major e-commerce platforms (e.g., Shopee, Lazada, Zalora, TikTok Shop, Shopify, or similar).
  • Strong ability to build and maintain relationships with brands, marketplace partners, and cross-functional teams.
  • Experience with developing KPIs, partner growth plans, or basic Go-to-Market execution.
  • Strong analytical skills with the ability to interpret sales data, consumer behavior, and performance metrics.
  • Excellent communication, negotiation, and presentation skills.
  • Highly organized, detail-oriented, and capable of managing multiple accounts or projects simultaneously.
  • Proactive problem-solving skills and the ability to work in a fast-paced, dynamic e-commerce environment.
  • Proficiency in MS Office, Google Workspace, and familiarity with e-commerce reporting dashboards or analytics tools is an advantage.

Job Type: Full-time

Benefits:

  • Discounted lunch
  • Flextime

Work Location: In person

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