CX Agent

2 days ago

Mandaluyong City, National Capital Region, Philippines WE SUPPORT INCORPORATED Full time ₱120,000 - ₱180,000 per year

We're looking for a proactive and detail-oriented CX Agent to support contractor recruitment and vendor operations across strategic delivery projects. You'll collaborate with hiring managers, vendors, and internal teams to ensure seamless onboarding, compliance, and lifecycle management of contractor talent.

1. Day to Day responsibilities

  • Maintain business and industry knowledge to guide projects in strategic delivery decisions.
  • Coordinate with Project and Hiring Managers to assess the do-ability of demands, JDs and fulfilment.
  • Ensure quality CVs from agency vendors to Cx and Hiring Managers.
  • Responsible for the full onboarding cycle for contractors – identify demands, leverage agency vendors to source, screen and offer candidates based on skill requirements and feedback from hiring managers.
  • Executing approved processes according to standard methods to ensure deliverable are completed as required in a timely manner.
  • Partnering with other teams (recruiting, HR PA, Talent Connectors) to understand current and future demands and coming up with solutions ahead of time.
  • Oversee the compliance process of onboarding of contractors (locals and expats); including NDA, BGC and other onboarding documents that are submitted.
  • Monitor EP updates from the vendor to ensure resources onboard in a timely manner.
  • Monitor overall renewal and extension process for the contractor lifecycle.
  • Managing issues and escalations pertaining to contractors
  • Managing other processes (resignations, termination, roll-offs offs and conversions)

2. Stake-holder management

  • Delivery of business and industry knowledge to guide stakeholders in strategic delivery decisions.
  • Weekly/as needed checkpoint with various project and stakeholders on the status of recruitment activities.

3. Vendor management

  • Manage the performance of vendors to ensure that the service delivery and the process requirements are being met.
  • Continuous benchmarking to identify leading practices and to measure service performance of existing vendors against appropriate external standards.
  • Perform supplier and market risk analysis.
  • Negotiate contracts to achieve the most beneficial commercial agreements with suppliers in line with the business strategy.

Mandatory Requirements:

  • Bachelor's Degree in any discipline
  • Minimum 3 year of Technology Recruiting
  • Confident and good English communication skills. Experienced and is comfortable with speaking to people of any level, whether it's in person, on the phone or in writing; and good having thoughts articulation is important.
  • Aggressive, high energy, driven and resilient recruiter, can-do, down-to-earth attitude; and willing to learn
  • Meticulous and details oriented will be an advantage.
  • Compassionate and consultative mindset to support the recruitment process and stakeholder management
  • Cooperative and collaborative behavior to work with the various teams.
  • Comfortable dealing with ambiguity and an ever-changing environment.
  • Ability to work within a diverse team environment.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

  • Opportunities for promotion
  • Promotion to permanent employee

Work Location: In person

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