Front Desk Supervisor

Job Summary: The Front Desk Supervisor oversees the daily operations of the front desk, ensuring that guests receive exceptional service from check-in to check-out. This role involves supervising front desk staff, handling guest concerns, maintaining service standards, and coordinating with other departments to deliver a seamless guest experience.

Job Description:

• Ensure outstanding customer care at all times. (Responds in a professional and courteous manner)
• Responds to telephone and in-person inquiries (reservations, and guest concerns) and take accurate messages and relay them promptly to the appropriate personnel.
• Monitor and update front office/hotel log book.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Prepare and update documents, reports (Daily marketing sheet, Daily sales report, etc.), and presentations.
• Collaborate with various departments to ensure smooth operations and effective communication.
• Train, direct the work of, resolve issues/problems, coach, counsel the front desk team members to ensure a quality operation.
• Perform any other tasks assigned

Qualification:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field (preferred but not strictly required).
• At least 1-2 years of experience in front desk operations or guest services, with at least 1 year in a supervisory or leadership role.
• Strong knowledge of hotel front office procedures, reservations systems, and guest relations.
• Excellent communication and interpersonal skills, with the ability to handle guest complaints professionally.
• Strong organizational and multitasking abilities, with attention to detail.

Job Type: Full-time

Pay: From Php15,000.00 per month

Benefits:

• Flexible schedule

Education:

• Bachelor's (Required)

Experience:

• Supervisory: 1 year (Required)

Work Location: In person