Sales Director

2 weeks ago

Manila, National Capital Region, Philippines Support Services Group Full time

Role Overview

We are seeking a results-driven Sales Director to lead and scale our BPO sales organization. This role is responsible for driving revenue growth, building high-performing sales teams, developing enterprise and mid-market client relationships, and positioning the company as a trusted outsourcing partner across multiple verticals.

KEY RESPONSIBILITIES

Sales Strategy & Revenue Growth


• Develop and execute sales strategies aligned with company growth targets


• Own revenue, pipeline, and forecasting across assigned regions or verticals


• Drive new logo acquisition and expansion within existing accounts


• Identify market opportunities and competitive positioning

Client & Relationship Management


• Build and maintain executive-level relationships with clients and prospects


• Lead complex deal negotiations, pricing, and contract discussions


• Partner with delivery and operations teams to ensure smooth client onboarding and

retention

Team Leadership & Performance


• Lead, mentor, and develop sales managers, account executives, and support teams


• Establish KPIs, sales targets, and performance management frameworks


• Build a strong sales culture focused on accountability and results

Cross-Functional Collaboration


• Work closely with Marketing, Solutions, Finance, and Operations teams
• Support RFPs, RFIs, proposals, and client presentations


• Ensure alignment between client expectations and operational capabilities

Market & Industry Expertise


• Stay informed on BPO industry trends, pricing models, and competitor activity


• Represent the company at industry events, conferences, and client meetings


QUALIFICATIONS & EXPERIENCE


• 8–12+ years of progressive experience in B2B sales, preferably within BPO or

outsourcing


• Proven track record of meeting or exceeding revenue targets


• Experience selling complex, multi-site or multi-service BPO solutions


• Strong leadership and people management experience


• Excellent negotiation, presentation, and executive communication skills

Preferred Experience


• Exposure to healthcare, financial services, telco, e-commerce, or SaaS BPO


• Experience working with global or enterprise clients

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

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