Associate, APAC People Services

19 hours ago

Taguig, National Capital Region, Philippines Delivery Hero Full time ₱1,200,000 - ₱2,400,000 per year
Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description
  1. Employee Support & Case Management
  • Act as the first point of contact for employees, handling inquiries related to onboarding, absence, benefits, policies, offboarding, and more.
  • Manage and resolve queries efficiently via the JIRA ticketing system, leveraging the internal Confluence knowledge base.
  • Ensure all employee interactions meet service-level agreements (SLAs) and key performance indicators (KPIs).
  • Escalate complex or sensitive cases to the appropriate People teams (e.g., People Partners, OPD, Total Rewards).
  • Provide professional, empathetic, and solutions-oriented customer support.
  1. Knowledge Management & Process Improvement
  • Maintain and enhance the internal People Portal knowledge base, ensuring articles are up-to-date and easy to access.
  • Identify gaps in existing knowledge resources and work with relevant teams to improve content.
  • Contribute to automation initiatives, self-service improvements, and process efficiency projects.
  • Support the continuous improvement of workflows to streamline employee support.
  1. Compliance & Service Delivery
  • Ensure all HR transactions and responses align with company policies, labor laws, and compliance requirements.
  • Process and execute HR administrative tasks, such as generating reports, updating employee records, and handling documentation requests.
  • Support audits and compliance-related activities by maintaining accurate records.
  • Assist in the execution of annual HR projects, including policy rollouts.
  1. Collaboration & Continuous Learning
  • Work closely with People Operations, Payroll, and other stakeholders to deliver high-quality, consistent responses.
  • Support training initiatives for new team members and contribute to the development of best practices.
Qualifications

Qualifications & Requirements
  • 1- 2 years of experience in People Operations, HR, Customer Service, or Business Administration.
  • Passion for employee experience-"Employees are our customers" mindset.
  • Strong problem-solving, time management, and attention to detail skills.
  • Ability to work independently, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
  • Excellent written and verbal communication skills in English.
  • Tech-savvy, with experience in HRIS (Workday preferred), ticketing systems (JIRA), and knowledge management tools (Confluence) being a plus.
  • Highly adaptable, proactive, and a team player with a strong sense of ownership.
Additional Information

What We Offer
  • A dynamic and challenging work environment.
  • A company committed to developing you personally and professionally.
  • A great working atmosphere with regular company and team events.
  • A vibrant and international team committed to diversity and inclusion.
  • Responsibility from day one in a fast growing and global company.
  • Other benefits include free food, health and dental insurance, and learning and development opportunities

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