Head of Global Workplace Operations APAC

Join our Team
Ericsson's Real Estate (RE) team is accountable for creating and operating an engaging physical and digital workplace experience. It supports innovation and productivity, enabling users to be their best. It works in partnership with Ericsson businesses on value creation, sustainability, and brand experience. The company has initiated an exciting transformation to new ways of working, marked by a significant step change in Workplace Experience.

Global Workplace Operations (GWO) is accountable for the delivery of Workplace Experience and Workplace Services across Ericsson's global portfolio and is part of the RE organisation. The unit owns, develops, and executes the Workplace Services strategy and its sub-strategies. It ensures RE strategies deliver appropriate, differentiated solutions at company locations.

This role leads GWO activity in APAC. It reports to the Head of Global Workplace Operations and is part of the GWO leadership team. The successful candidate is responsible for delivering "a human-centric workplace experience that inspires Ericsson to be its best, and ensures a healthy, secure and sustainable workplace" (GWO vision statement).

The key part of this role is to create a compelling Workplace Experience that employees choose to come to regularly because it meets and exceeds their needs and expectations. The new purpose of the office creates a significant opportunity to develop greater customer service, mature our human-centric services, and activate the social and community element of Workplace Experience.

The successful candidate will lead a team that owns the relationships with the Executive and senior leaders across the APAC region. They will drive Workplace Experience and Service delivery through the in-house team and Ericsson's outsourced Integrated Facility Management (IFM) partner. They are a great communicator, inspiring teams to drive innovative workspaces, efficiently meeting everyone's needs, with strong people skills and are well organised.

The successful candidate will work closely with Real Estate's Portfolio & Project Management, Workplace Community & Innovation, and Strategy & Transformation units.

What You Will Do

• Create, champion, and drive forward-looking stakeholder engagement with executive and senior-level leaders. Champion the business needs (commercial, cultural, functional) within the global Real Estate organisation and articulate the Real Estate strategy to Ericsson business leads in Sweden.
• Ensure Workplace Services and Workplace Experience create a compelling destination for employees and visitors and assist in activating social and community experience. Enable users to "be their best" by delivering an enhanced workplace experience in the geography.
• Lead and develop the GWO APAC team to achieve the goals of the GWO strategies, with a focus on a strong customer service ethic, stakeholder engagement, data, and execution skills.
• Build and maintain a relationship with the IFM partner that ensures its active contribution to the role holder's tasks.
• Contribute to thought leadership, strategy development, and the leadership of GWO.
• Ensure Real Estate compliance requirements and in-country building code are fully met.
• Ensure governance of the IFM partner and other relevant suppliers.
• Direct GWO budgeting and ensure financial targets are met in APAC.
• Contribute to the smooth operation of the other RE units in APAC (e.g., Portfolio transaction team).
• Oversee coordination with Security, EHS, Sourcing and other support functions.

You will bring

• Demonstrate understanding of Real Estate Process, Models & Strategies.
• Have a BA, BSc, MSC, or similar.
• Have 15 years of experience running customer-centric Real Estate environments, e.g., in corporate offices, Global or regional HQ`s, demonstrate expertise in operational FM roles, and 10 years in a senior leadership role.
• Demonstrate enhanced workplace results and manage stakeholder expectations.
• Have an inspiring leadership style, natural ability to influence and a passion to delight colleagues and stakeholders with excellent Workplace Service and Experience.
• A passion for evolving workplace environments to drive the health and well-being of our colleagues and business performance.
• Demonstrate strong leadership of teams, external partner contracts and internal partners.
• Exhibit strong integrity in business activities.
• Exhibit Change & Improvement Management Skills.

Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country:
Malaysia, Singapore, Philippines, Thailand and Vietnam

Req ID:
771579