Infrastructure Support Analyst

1 day ago

Makati City, National Capital Region, Philippines Vishay Full time ₱30,000 - ₱60,000 per year
Guiding, ensuring, or performing IT installations, integration as well as operations, update, customizing and maintenance and change request processes.
Contributing to design and implementation, or planning and executing installation of infrastructure devices and/or applications.
Ensuring or executing SAP instances, installation updates, release changes, etc..
Planning amend/or executing regular system infrastructure tests, with respect to functionality , speed, safety or security.
Communicating with vendors and service providers, identify operational IT problems and seek for resolution.
May perform 2nd-level user help desk activities, and trains management and staff in the utilization of IT infrastructure.
A job at this level…
Provides routine technical maintenance in an assigned technical area (in production or logistics), with different machines. Or:
Serves with inbound, FAQ-based 1-st level customer service for incidents occurring on a regular base, for an assigned application, type of equipment, production line, etc.
Utilizes solution patterns (technical procedures, methods and tools, technical instructions) effectively.
Follows work instructions, maintenance and repair procedures as given to provide reliable service.
Documents work and results in the systems.

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